Technical Support Specialist

6 days ago

Singapore BNL SERVICES PTE LTD Full time

We are looking for a highly skilled and motivated individual to join our team as a Technical Support Specialist for our digital twins project. As a Technical Support Specialist, your role will be vital in ensuring the smooth implementation, operation, and support of our digital twins solution within our organisation. You will collaborate closely with the development team, project managers, and end-users to provide technical assistance, resolve issues, and optimise the user experience.
- Job Responsibilities: _
- Provide technical support to internal stakeholders and end-users of our digital twins solution,ensuring timely and effective resolution of technical issues.
- Work closely with the development team to gain a deep understanding of the digital twins platform's architecture, functionality, and deployment process, enabling you to provide accurate and efficient support.
- Identify and troubleshoot software and hardware problems related to the digital twins solution, including installation, configuration, and network connectivity issues.
- Document and track support requests, ensuring they are prioritised, escalated, and resolved.
- Collaborate with project managers and implementation teams to facilitate the seamless deployment and integration of the digital twins solution within our organisation.
- Conduct training sessions and develop user documentation to educate internal stakeholders and end-users on effectively utilising the digital twins platform.
- Stay updated on industry trends, emerging technologies, and best practices in the digital twins and Iot domains, providing proactive support and guidance to internal users.
- Qualification : _
- Diploma, degree or higher qualifications.
- Clear logic, good communication skills, with large-scale digital twin experience.
- Ability to interpret, analyze, troubleshoot and resolve technical issue skills.
- Job Highlights: _
- Attractive & Competitive Package
- Friendly Working Environment

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