Technical Field Specialist

2 weeks ago

Central Region, Singapore Lenovo Group Limited Full time $80,000 - $120,000 per year

Key Responsibilities

  • Installation & Configuration

  • Deploy and configure enterprise servers, storage arrays, SAN/NAS systems, and backup solutions.

  • Perform firmware upgrades, patching, and system migrations.

  • Support & Troubleshooting

  • Diagnose and resolve hardware and software issues on-site or remotely.

  • Perform root cause analysis for recurring incidents and implement preventive measures.
  • Provide escalation support in collaboration with Level 2/3 teams and vendors.

  • Maintenance & Monitoring

  • Perform health checks hardware/firmware for server and storage environments.

  • Able to manage RAID configurations, disk replacements, and performance tuning.
  • Monitor system alerts and logs to proactively address potential failures.

  • Customer Engagement

  • Act as the primary technical contact for assigned accounts.

  • Provide technical consultation, training, and documentation to customers.
  • Ensure SLA compliance and deliver quality service.

  • Project & Collaboration

  • Participate in data center migrations, refresh projects, and infrastructure rollouts.

  • Work closely with network, security, and cloud teams for integrated solutions.
  • Assist sales or pre-sales teams with technical expertise during solution design.

Required Skills & Qualifications

  • Education & Certification

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).

  • Certifications preferred: Lenovo, Dell EMC, HPE, NetApp, VMware, Microsoft, Cisco.

  • Technical Skills

  • Strong knowledge of servers (x86 systems, rack & blade) and storage technologies (SAN, NAS, RAID, Fibre Channel, iSCSI).

  • Hands-on experience with VMware vSphere, Hyper-V, and backup solutions (Veeam, Commvault, etc.).
  • Familiarity with Linux, Windows Server, and command-line administration.
  • Experience with monitoring tools and ITSM ticketing systems.

  • Soft Skills

  • Strong problem-solving and analytical skills.

  • Ability to work independently under minimal supervision.
  • Good communication and customer-facing skills.
  • Willingness to travel and provide on-site support (sometimes outside business hours).

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