Guest Services Officer

6 days ago

Singapore DESTINATION SINGAPORE BEACH ROAD Full time

**PRIMARY OBJECTIVES**
- To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out.
- To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.
- To be smart and tidy in personal appearance.
- To greet and welcome all guests’ with a smile and cheerful appearance.

**MAIN DUTIES AND RESPONSIBILITIES**
- To sell, register and assign rooms to incoming guests, ensuring that all details are filled up correctly on registration card.
- To issue program room keycards and validate duplicate room keycards to guests.
- To attend to all requests and requirements from guests promptly and handle complaints tactfully.
- To assist walk-in guests and in-house guests with alternative accommodation in the event of a full house situation.
- To inform other departments of arrival, room changes, check out and special arrangements.
- To maintain mails and information desk routines as per procedures.
- To answer telephone and guest enquiries.
- To receive and hold in safe custody on all foreign currencies made by guest as Deposit.
- To offer up-selling of rooms to a higher category of room type.
- To accept and take down reservations in the absence of Reservation Staff.
- To liaise with Guest Services Manager or Supervisor regarding on complaints and special requests.
- To perform check out procedures and to ensure all bills are settled by guests upon departure.
- To receive monies from guests in payment of outstanding bills and to refund monies to guests when there is a credit balance due.
- To balance cash float, credit card transactions and other transactions at end of each shift.
- To check all guests bills before presentation to guest upon guest check out.
- To collect or charge all monies due to the hotel to the respective travel agents or companies.
- To perform cashiering and maintain a complete record of guests’ account.
- To declare all cash shortages or excess to Finance Department.
- To file documents and relevant of reports in proper file.
- To co-ordinate with Sales Department, Housekeeping Department, any other department and Front Office staff to ensure hotel’s objective to provide the most efficient services to guests is achieved.
- Any other suitable tasks as and when assigned by Superior.

  • Guest Service Officer

    1 week ago

    Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time

    **Summary** Guest Services Officer focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. **Responsibilities**: - Be part of...

  • Guest Service Officer

    2 weeks ago

    Singapore BEVERLY HOTEL PTE. LTD. Full time

    **Job Highlights**: - Positive Working Environment - Fixed Allowances - AWS + Quarterly Performance Incentive Bonus - Career Growth **Guest Service Officer Job Description**: A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating...

  • Guest Services Officer

    7 days ago

    Singapore Andaz Singapore Full time

    Summary Join us at Andaz Singapore, the first Andaz hotel in South East Asia! Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood,...

  • Guest Services Officer

    2 weeks ago

    Singapore COMMEASURE PTE. LTD. Full time

    Reddoorz is southeast Asia's largest and fastest growing, technology-driven hotel management & booking platform. With over 2000 properties across Southeast Asia, our vision is to enable people to travel more and provide an affordable, reliable stay in all major cities and destinations. Customers who book RedDoorz can expect to enjoy a great experience...

  • Guest Services Officer

    6 days ago

    Singapore 8 ON CLAYMORE Full time

    **Job Highlights**: - Meal allowance provided - Attractive packages - Bonus & AWS provided - 5 days Shift Work - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel and...

  • Guest Services Officer

    2 weeks ago

    Singapore Andaz Singapore Full time

    Summary Come join us to express your Andaz as **Guest Services Officer - Telephone Operator**(conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new...

  • Guest Service Officer

    7 days ago

    Singapore NOSTALGIA HOTEL PTE. LTD. Full time

    Always greet guests in a friendly and professional manner according to Hotel standards - Engage each guest as a unique individual and listen attentively to their requests - Perform accurate check-in s and check-outs of guests daily - Answer the telephone in a timely and professional manner - Make reservations over the phone and in person - Run daily reports...

  • Guest Services Officer

    6 days ago

    Singapore RL SHAN PTE. LTD. Full time

    Perform all Front Desk related duties including but not limited to prompt and efficient check-in and check-out of guests, credit checks, guest folio checks, guest profile maintenance professionally and in accordance to company's policies and procedures. - Create and update new room bookings in system, send out guest confirmation, make any necessary amendment...

  • Guest Service Officer

    7 days ago

    Singapore GRAND MERCURE ROXY HOTEL Full time

    Roles & ResponsibilitiesDuties and Responsibilities· Attend to all guests' check-in by confirming reservations, assigning room, issuing and activating room key.· Attend to guests' check-outs including resolving any late and disputed charges.· Process all payment types such as room charges, cash, checks, debit, or credit.· Assist guests with directions...

  • Team Leader Guest Services Officer

    2 weeks ago

    Singapore ANDAZ SINGAPORE Full time

    Come join us to express your Andaz as **Team Leader Guest Services Officer - Guest Services Centre **(conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new...