Guest Services Officer

6 hours ago

Singapore BEVERLY HOTEL PTE. LTD. Full time

**Job Description
1) Provide quality customer service; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in & check-out during their stay.

2) Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations

3) Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs.

4) Accounting and maintaining an accurate cash float.

5) Takes personal interest and pride to ensure that the front desk work area is always kept clean and in an orderly manner.

6) Liaise and co-ordinate with the Housekeeping team to ensure rooms are in ready condition before new guest check in.

7) Record and maintain Room Maintenance.

8) Any other ad-hoc duties assigned.

**Requirements
1) Customer Challenges Management - handle guest's request and complaint in a professional manner.

2) Customer Feedback and Relationship

Management - provide an excellent customer service and maintain the relationship with the guest.

3) Front Office Operations Management - manage the daily operation for the front office

4) Teamwork

5) Communication skills

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