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Guest Services Officer

2 weeks ago

Singapore 8M MANAGEMENT SERVICES PTE. LTD. Full time

**Job Highlights**:

- Attractive Medical & Dental Benefits
- Friendly Working Environment
- Uniform provided with Laundry Allowance
- AWS & Variable Bonus
- Opportunities for career progression

**Job Description**:
**The Customer Service Representative will**:

- Maintain a friendly, neat, pleasant and professional image to guests
- Welcome and greets guests (by name if known) always in a warm and professional manner according to hotel standard.
- Perform check-in and check-out for hotel guests, room assignments according to guest preferences in an accurate, professional and efficient manner to create an unforgettable stay experience.
- Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests
- Handle cashier duties in accordance to hotel Policy & Procedures
- Perform night audit function including date roll procedures and reconciliation of cashiering transactions
- To be kept informed of all functions, events, and promotions going on in the hotel and citywide.
- Address all residents’ concerns or complaints with the utmost urgency. Handle all residents’ queries and questions and avoid referring to other persons or departments unless otherwise necessary.
- Maintain the cleanliness and neatness of all work-related areas
- Work at different shifts that may be assigned based on operational necessities.
- Maintain confidentiality of guest and proprietary information

**And the rest of the time, Customer Service Representative will**
- Perform other duties and functions as may be assigned by the Duty Manager from time to time.
- Participate in any Front Office initiatives and projects.
- Perform any ad-hoc duties assigned.
- Requires to perform shift work and night shift.

**KEY QUALIFICATIONS**
- Minimum 'N' Levels or higher
- Qualifications in Hospitality Management from a recognized institution is an added advantage
- Minimum 1 to 2 years of relevant experience in front office preferred
- Good command of English is required; Additional language is an asset
- Ability to remain calm and courteous in demanding situations
- Capacity to read situations, understand environments and respond accordingly
- Someone who is a good team player, honest ,details oriented and good interpersonal
- Able to commit rotating shift work and night shifts.