Guest Service Officer

7 days ago

Singapore COMMEASURE PTE. LTD. Full time

Reddoorz is southeast Asia's largest and fastest growing, technology-driven hotel management & booking platform. With over 2000 properties across Southeast Asia, our vision is to enable people to travel more and provide an affordable, reliable stay in all major cities and destinations.

Customers who book RedDoorz can expect to enjoy a great experience across all our properties at the best affordable prices in the market, while enjoying a set of standardized amenities which include free wifi, clean spotless rooms, comfy beds, TV and daily mineral water. Our mobile app (download it free, for Android and iOS) allows users to book a room in just a few steps, providing a safe and hassle-free experience while earning loyalty points for future stays too

As a part of the RedDoorz brand network, hotel owners are able to grow their business and increase revenues while streamlining their operations. RedDoorz solutions help partners manage distribution, pricing, marketing, customer experience and technology solutions - offering an end-to-end platform powered by advanced technology infrastructure.

**ROLES & RESPONSIBILITIES**

We are looking for reliable and service-minded individuals to join our Guest Service Team where we strive to provide high-quality service to our hotel guests. You will handle queries and complaints for guests on a timely manner and go the extra mile to make sure our guests are satisfied where possible.

As a Guest Service Officer, you are responsible for:

- Meet and Greet guests upon arrival
- To handle all check-ins and check-outs
- To handle any incoming calls and answer guest enquiries
- In
- charge of call routing to specific people
- Ensure guest satisfaction by providing quality services throughout their stay
- Accurately update/enter reservations
- Be familiar with the property safety, first aid and fire safety procedures
- Manage guest complaints in professional manner and raise it to relevant departments if necessary
- Monitor and manage room status and movements using our internal management system
- Coordinate with different departments to ensure positive guest experience
- Run Night Audit Reports
- Manage petty cash for front office
- Work closely with managers to make improvements in the front office
- Assist in data entry, basic accounting and billing of guests' charges
- Organising and filing of documents
- Daily cashier closure
- Maintain excellent service in according to RedDoorz's standards
- Ensure proper follow up and handover to GSO on next shift
- Maintain cleanliness of work area

**QUALIFICATIONS REQUIREMENTS**
- Min. Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Hospitality/ Tourism/ Hotel Management or equivalent
- Able to work shift including overnight, and on weekends and commit to rotating shifts
- Strong communication skill
- Customer-oriented and highly motivated to provide excellent service
- Good people skills, love interacting with people from all walks of life
- Good administration skill tasks
- Ability to multitask and able to handle stress positively

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