Guest Services Officer

7 days ago

Singapore ONE FARRER PTE. LTD. Full time

Reporting to the Front Office Manager, the incumbent will be responsible for ensuring operational efficiency and service delivery to all Front Office areas.

Key responsibilities:

- Greet all guests in a friendly and helpful manner, and attempt to learn and use guest’s name at every opportunity.
- Register and room all arrivals according to established procedures.
- Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems.
- Assist and support Guest Services Executive to ensure that the hotel policies and procedures are adhered to.
- Maintain cashier float and ensure accurate daily report of all money received.
- Cash hotel guests’ personal and travelers checks, and assist with currency exchange.
- Keep abreast of all modifications to accounting policies and procedures.
- Be knowledgeable of all special promotion procedures for programs (e.g. loyalty program).
- Attend to guest’s complaints, enquiries and requests in a timely and courteous manner.
- Perform the audit balances and prepare all work for audit in an orderly fashion.
- Maintain comprehensive knowledge of standard reservation procedures.
- Maintain exemplary department standards of behavior, appearance and attitude.
- Ensure that the front desk work area is kept clean and in an orderly state at all times.
- Conduct shift briefings to communicate hotel activities and operational requirements.
- Perform any other tasks as assigned within reasonable means.

**Requirements**:

- Minimum GCE ‘N’/'O' level or preferably Diploma from School of Tourism/Hotel Management, or its equivalent professional certification.
- No prior experience required. However, preferably 6-9 months of relevant working experience in customer service role or the hotel industry.
- Ability to multi-task.
- Willing to work in 3 rotating shift, including weekends and public holidays.
- Good interpersonal and communications skills.

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