Client Services Executive

2 weeks ago

Singapore TMGPLC ASIA PTE. LTD. Full time

Role: Account Executive (Client Services Executive / Event Services Executive)

Reporting to: Account Manager/Account Director

The company:
ALIVE is a dynamic experiential marketing and brand activation agency which delivers award-winning experiential campaigns for local and global brands across Singapore and Southeast Asia. Part of The Mission Group and based in Singapore, ALIVE boasts an impressive portfolio of clients who rely on our expertise to create and deliver unique events and marketing campaigns, in a range of different locations and environments.

The role:
The goal for this position is to support the Account Management team by demonstrating outstanding organizational and communication skills across a wide range of administrative and project management tasks. Success will be measured against the trust established within the team, together with the proactive demonstration of problem-solving skills and willingness to use initiative and common sense.

Key responsibilities:

- Represent ALIVE to our clients, partners and suppliers and develop strong trusted relationships with them
- Day-to-day account management support including scheduling meetings, gathering quotes, researching suitable suppliers, site visits to venues, taking and writing up meeting notes, attending internal and external meetings, sourcing quotes for event equipment and merchandise, plus any other ad-hoc or administrative tasks
- Complete campaign reports for clients to evaluate activation and provide intelligent recommendations for future improvement
- Assist with scheduling event crew and part-time staff for client campaigns using existing software platforms
- Assist with campaign-specific staff training days including booking venues/training rooms, arranging equipment hire (projector), arranging catering, printing and stationery, and any other tasks as necessary
- Add value to project planning and creative brainstorms using natural intelligence, knowledge and understanding of cultural sensitivities, traditions and behaviours within different parts of the APAC region
- Demonstrate problem solving capabilities and use initiative to enable completion of a task

Sector experience:
Minimum 1 years’ experience within a marketing agency

Key competencies:

- Strong communication skills - written & spoken
- Natural curiosity - use initiative and common sense to find solutions to problems
- Exceptional organisational skills - be able to effectively juggle several projects as well as team administration tasks
- Efficiency & productivity - work quickly and cleverly to meet deadlines and expectations
- Solid team player who enjoys being part of a fun energetic team

The Person (Personal Attributes):

- Personable, with an ability to fit into the current team dynamics and add value to our client service offering
- Reliable and confident in day-to-day responsibilities
- Enthusiastic and self-motivated, demonstrating a passion for marketing communications
- Strong hunger to succeed and grow a career within the agency - be unafraid
- Keen sense of urgency to action requests immediately and thoroughly
- Fastidious with excellent attention to detail and a drive to complete every task to the best of their ability
- Trustworthy with a good sense of responsibility, even for the most mundane tasks

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