Customer Service

4 days ago

Singapore TEKISHUB CONSULTING SERVICES PTE. LTD. Full time

look for call center industry experience from good univesity and good stability in the CC industry.

9 - 6 pm work timings.

This is a client centric role with the objectives as follows:
1. To ensure smooth and timely communications between the client and the bank as a single point of contact for operational matters with ownership of client queries

2. To ensure that the bank delivers on its Service Level Agreement / Standard

3. To anticipate client needs based on a good understanding of client profile and act ahead of time

4. Be the Voice of the Customer, take ownership for solutions and help the bank provide exceptional levels of service, where possible

5. To escalate client issues and requests to appropriate people within the bank

Job Duties & responsibilities

1) Acts as the point of contact for assigned Securities Services clients on all matters pertaining to its custodial relationship with the bank, ensuring delivery of high service levels, and consistent overall customer experience.

2) Work closely with Operations team to ensure that all Service level standards are duly met.

3) Review and ensure solid understanding of client requirements and compliance with Service Level Agreement / Service Level Standard.

4) Maintain regular contact with clients to obtain feedback on service levels. Initiate service review at frequency as agreed with client.

5) Be the voice of the customer, take ownership for solutions.

6) Facilitate query handling to ensure timeliness and accuracy of responses.

7) Monitor regional and global markets for new developments, analyze the impact of market developments and regulatory changes, and prepare Newsflashes, Custody Insights on specific topics of interests.

8) Ensure effective and timely client communication on areas of client impact, including Bulletins, Operations queries, questionnaires.

9) Initiate issue escalation to the relevant Unit Heads when necessary.

10) Maintain MIS on client AUC and activity for internal reporting/reference.
- Demonstrate ability to provide outstanding client service at a senior level.
- Demonstrate excellent communications and interpersonal skills with ability to build strong client relationships.
- Demonstrate effective presentation skills, comfortable with audience of senior level professionals
- Independent, proactive and self-motivated

  • Customer Service

    3 days ago

    Singapore Watch Repair Service Centre Full time

    Job Description / 职责描述: Minimum GCE 'O' Level / Diploma in Business, Retail, or related field At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role Able to identify and describe common watch issues (e.g., timekeeping problems, water...

  • Customer Service Advisor

    1 week ago

    Singapore Lkw Service Gottschalk Full time

    Cycle & Carriage – Driving Passion Across Many Brands At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence. Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do. We recognize and reward...

  • Kitchen Assistant

    2 weeks ago

    Singapore beBee Customer Full time $2,800 - $4,200

    About Our Team">We are seeking a dedicated and enthusiastic individual to join our close-knit team. As a member of our staff, you will have the opportunity to work in a fast-paced environment where excellent customer service is paramount.Our team works collaboratively to ensure smooth operations, and we encourage open communication and collaboration. We...

  • customer service coordinator

    3 weeks ago

    Singapore HONGTAI SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:- Handle enquiries about our services through multiple platforms. - follow up closely to close the deal. - Create bookings, manage schedules and reminder cleaners for upcoming jobs - Follow up and send reminders on outstanding payments.- Manage and solve Customer's complaints and feedback promptly.- Support the...

  • Customer Service Officer

    1 week ago

    Singapore Logistic service company Full time

    Company Name: Logistic service company Job Title: Customer Service Officer (ID8027) Hours per Week: Monday to Friday 8am to 5:30pm. Location: Tampines, Northeast, Singapore Job Category: Customer Service Job Description: Order processing and responsible for the coordination and preparation of all necessary documentation. Liaise with...

  • Sales & Service Associate

    2 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...

  • Customer Service

    2 weeks ago

    Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full time

    Job responsibilities - Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential). - Achieving volume, profitability and customer satisfaction KPIs by management. - Generate new business through innovative strategies, negotiate deal terms. - Conflict Resolution - Quickly assesses escalated...

  • Sales & Service Associate-reservation Sales

    6 days ago

    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...

  • Customer Service Officer

    2 weeks ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER - SAFRA TOA PAYOH Singaporean or Singapore Permanent Resident only Responsibilities Performs opening of front desk activities. Receive members / guests at the counter. Check the member's membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities...

  • customer service coordinator

    2 weeks ago

    Singapore HONGTAI SERVICE PTE. LTD. Full time

    Job Responsibilities:- Handle enquiries about our services through multiple platforms. - follow up closely to close the deal. - Create bookings, manage schedules and reminder cleaners for upcoming jobs - Follow up and send reminders on outstanding payments.- Manage and solve Customer's complaints and feedback promptly.- Support the operations in the daily...