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Guest Relations Officer

2 weeks ago

Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time

**Purpose**

The Guest Relation Officer is responsible for providing a friendly, welcoming and efficient service to all guests/customers, in line with the Association’s vision and values on guests’ satisfaction. He/She plays important role in the smooth running of the Front Office Reception administrative and operations.

**Key Responsibilities Area**
- Undertake Front of House duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience.
- Administer all routes of Reservations to ensure that room bookings are made and recorded accurately.
- Ensure Room Keys are distributed to the guests assigned to the respective rooms.
- Familiar the categories, position, capacity and furnishing of every room in the premises.
- Build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service.
- Responsible for accurate and efficient accounts and billing processes.
- Furnish information regarding:

- Hotel layout and all its facilities (Swimming Pool, Launderette Room, F&B Outlets and etc.) operation hours.
- Locality places of interest, special attractions or events.
- Names of Transport Services (MRT, Bus, Tax, Flight, Ferry) and timetables if any.
- Handles all incoming and outgoing mails, faxes and messages for the guests.
- Ensure that the Reception Counter is manned at all times.
- Answers all incoming calls within 3 rings.
- Assist in keeping the Reception Counter area clean and tidy at all times.
- Consult and report to Supervisor on duty on unusual occurrence.
- To perform any other duties directed by the Supervisor from time to time.

**Requirements**:

- Minimum O Level or Higher NITEC in Hospitality Operations preferred.
- Minimum 1 years of experience preferably in the front desk service.
- Able to perform shift work.
- Good working knowledge on the system.

**Competencies**
- Good verbal and written communication skills.
- A team player and willing to learn.
- Good customer service skill.