Guest Relations Officer

3 days ago


Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time $30,000 - $45,000 per year
Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.

Responsibilities
  • Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
  • Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
  • Interact and attend to guest's enquires
  • Handle cashiering duties
  • Maintain the filing system and required reports
  • Handle guest reservation using Opera system
  • Provide information about amenities, major attractions and hotel services.
  • Anticipate guest needs and build rapport with customers.
  • Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.
Requirements
  • People orientated with excellent customer service skill
  • Communication skills (written/verbal)
  • Proficient in OPERA will be added advantage
  • Able to perform rotating shift, PH and weekends


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