Guest Relations Officer

16 hours ago

Singapore Shangri-La Group Full time

Overview Join to apply for the Guest Relations Officer role at Shangri-La Group . Shangri-La Rasa Sentosa, Singapore — At Shangri-La Group we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions. A mere 15 minutes from the city, Shangri-La Rasa Sentosa, Singapore is the only beachfront resort in Singapore. It comprises 454 guest rooms and suites impeccably furnished in warm natural tones. Each has a private balcony or terrace overlooking the ocean and verdant gardens. The resort creates a serene island escape to unwind, to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine. We are looking for a Service Associate - Guest Relations Officer to join our teamResponsibilities Enhance guest relations and loyalty scores Provide support to ensure a smooth and efficient Guest Relations Operation Handle all guest requests in a timely, professional and efficient manner Provide all-rounded guest services such as checking in and out Contribute towards a memorable hotel experience for all guests Qualifications Takes pride in being a hotelier Preferably has relevant hospitality experience Has strong interpersonal and communication skills Enjoys working as part of a team Has a can-do attitude Is a self-starter Enjoys crafting best-fit solutions for guests Seniority level Associate Employment type Full-time Job function Management and Customer Service Industries Hospitality Travel Arrangements Food and Beverage Services We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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