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Operation Executive

2 weeks ago

Singapore EA RECRUITMENT PTE. LTD. Full time

**- Well Established Commercial Kitchen Equipment Specialist Company**

**- Company located at Kaki Bukit - Near to MRT**

**- Working hour (9am-6pm) & alternate Saturday (9am-1pm)**

**- Variable Bonus + Excellent Welfare & Benefits**

**Job Scope**
- Overseeing and assessing technicians’ activities and providing them with regular performance-related feedback.
- Strategizing and monitoring the daily activities of customer service operations.
- Guide and direct and ensure that the supporting service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
- Ensure that customer complaints are resolved in a professional manner.
- Hire and train supporting technicians to deliver high class customer service.
- Determine work procedures, work schedules, and workflow for customer service staff.
- Perform annual reviews, appraisals and performance management reviews for the supporting technicians.
- Ensure that the customer calls are handled and answered in a timely and accurate fashion.
- Develop standard procedures and policies for improving the service provided to customers.
- Conduct meeting with Managers to discuss process improvements and issues.
- Prepare documentation and reports on routine customer correspondence for future reference purposes.
- Management for ad-hoc duties

**Requirement**
- Diploma in Business Administration or equivalent
- 2 - 4 years of relevant working experience
- Work experiences and job responsibilities
- Current and Expected salary
- Reason for leaving
- Date of availability
- Education background

SIM BEI NA (R22111637)

EA Recruitment Pte Ltd

EA License No: 21C0492