
IT Customer Support
2 days ago
We are seeking two Customer Support Representatives to join our software engineering team, supporting our global network of customers in the broadcast and media industry.
**What We Offer**:
- Comprehensive product training
- Skills development programs
- Opportunities for career progression
- Medical Insurance
- AWS
**Key Responsibilities**:
- Delivering remote assistance for technical and operational challenges within our proprietary software ecosystem
- Collaborate with our skilled Software Developers and Engineers to elevate the customer experience
- Incident management
- Management of our support chatrooms
- Identifying software faults and analyzing system errors
- Recommending effective solutions to resolve issues efficiently
**Knowledge**
Preferably with basic Microsoft SQL knowledge
**Experience**
1 year or more, relevant experience
**Others**
Able to work during weekends and Public Holidays on rotational shifts
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