Customer Account Administrator

7 days ago


Singapore ATR EASTERN SUPPORT PTE LTD Full time

Leading Turoprop manufacturing having opening in the Customer Support center in Singapore.

Engage with customers through visits & calls
- Understand the operators’ material problematics & expectations
- Have a constant view on their priorities / needs with regards to the backlog
- Discuss the material performance, share benchmark & agree on action plan to boost performance
- Collaborate with the operators on material planning (maintenance schedule [checks, main elements ], network organization vs line maintenance [stock strategy ].)
- Be the customers’ material advocate within ATR teams
- Commercial to provide a landscape of ATR position vs the competition + help them articulate winning propositions (solutions, pricing )
- Supply chain to provide an accurate view of the priorities & help them better anticipate the needs
- Customer facing function (CSD / sales) to inform them on potential material issues or dissatisfaction

Be an active enabler of the customer material topics
- AOG: take the lead with all the concerned stakeholders when complex AOG (no stock vs alternative solutions )
- Step up whenever the NBO is not capable to sorting the customer’s issue (complex queries)
- More generally, be the focal point to facilitate the communication internally to ensure smooth operations (technical, commercial, supply, repairs )

**Pre-requisites**:

- Min GCE ‘A’ Level or Diploma Holder
- At least 2 year(s) of working experience in the Aerospace Industry, in close contact with vendors;
- Good written and verbal communication skills;
- Good knowledge of Microsoft office and SAP;
- Fluent in English.

**Personal attributes**:

- Precise and rigorous;
- Good team player and be able to maintain good relationships with vendors and colleagues;
- Dynamic, autonomous, proactive and team spirit;
- Ability to work under pressure with high demanding customers;
- Problem solving skills.


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