Executive Organisation Excellence Manager

5 days ago

Singapore Urban Redevelopment Authority Full time

**What the role is**
- You will be a key member of the Organisation Excellence (OE) Department, responsible for ensuring that URA continues to be an innovative, adaptive and responsive organisation in planning and facilitating Singapore’s physical development to sustain growth and a high quality living environment. You will champion service excellence, innovation and transformation in URA.

**What you will be working on**
- Drive innovation and excellence in service delivery through the following:

- Review and refresh URA’s strategy to cultivate a highly innovative culture
- Lead or support service transformation projects, including reviewing organisation-wide systems and practices;
- Partner and support Senior Management in Service & Innovation Committee meetings, including carrying out secretariat duties to facilitate robust discussion on service excellence and innovation. As a member of the OE team, you will also be involved in planning and organising staff engagement platforms and events such as the annual staff conference and management retreat.

Ensure URA provides quality service in accordance with our service standards:

- Oversee URA’s service standards, service protocol and the Customer Information System (CIS), including analysing case profiles and case management performance, and reviewing processes to improve service performance;
- Guide URA officers and the organisation as a whole to strive towards service excellence through service training and internal communications.

**What we are looking for**
- A university degree in any discipline.
- Preferably at least 3 years of relevant work experience in related fields
- Excellent written, presentation, communication and analytical skills
- People-oriented and collaborative in achieving desired outcomes
- High proficiency in Microsoft Office Applications (Word, PowerPoint and Excel); ability to conduct data analysis using analytics software would be an advantage
- Experience in implementing innovative and effective service-related practices or programmes, change management strategies, facilitation work and events organisation would be an advantage

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