Organisational Excellence Manager

18 hours ago

Singapore Housing and Development Board Full time

What the role is:

As an Organisational Excellence Manager, you should be interested and passionate about sense-making across a broader lens to value-add as an igniter and integrator who would put together resources in an optimal manner to support service transformation efforts. Prior experience in work of a similar nature involving customer experience design and transformation would be an advantage. The role is not about event management or mere coordination of inputs.

What you will be working on:

You will be part of a change management team to drive organisational transformation efforts. You would gather customer insights from various data points, analyse trends and patterns, identify and lead solutions to transform the service. This would be done through the review of processes and touchpoints. You will partner key stakeholders to formulate service policies, standards and agreed service outcomes, monitor and measure the level of adoption and success.You should be passionate about customer experience design, sense-making and information synthesis, and doing internal engagement work with key stakeholders to co-create solutions that bring about service transformation. Your work could include handling escalated cases brought to the Quality Service Manager's Office, conducting audits, workshops, briefings to engage both internal and external customers, and monitoring and analysing performance indicators on service delivery.

What we are looking for:

You should possess a background in Business, Social Sciences, Economics, or any other suitable discipline. You should have a customer-centric persona, experience in applying behavioural insights, design thinking, journey mapping, be adept at using research and analytical tools and have good facilitation skills to engage both internal and external customers. Knowledge and practical application of AI tools would be an advantage. You are a self-motivated team player, with a positive, inquisitive mind-set, good analytical, interpersonal, writing and presentation skills.Successful applicants will be offered 1-year contract for a start. Fresh graduates are welcome to apply.All applicants will be notified on whether they are shortlisted for the position within 4 weeks of the closing date of this job posting

About Housing and Development Board

We are Singapore's public housing authority and a statutory board under the Ministry of National Development. We take pride in creating homes and towns that form a quality living environment for the young and old. Throughout the years, our continuous innovation and upgrading programmes have ensured that the heartland remain our cherished home.Join us in making a difference to the heartlands and communities that matter to us. Take on the challenge of shaping the nation's skyline and landscape. With the wide range of opportunities available in HDB, you play an integral part in redefining the future of public housing and improving the lives of Singaporeans.

#J-18808-Ljbffr

  • Organisation Excellence Manager

    7 days ago

    Singapore ST LUKE'S ELDERCARE LTD. Full time

    As an Organisation Excellence Manager, you will plan and facilitate strategic and ground-up improvement initiatives to improve care delivery to our elders and drive care transformation through a systematic improvement and innovation approach together with a team. The team will also be responsible for the development of organisational capabilities to...

  • Executive Organisation Excellence Manager

    2 weeks ago

    Singapore URA Urban Redevelopment Authority Full time

    [What the role is] Organisation Excellence Manager (Service Excellence) You will be a key member of the Organisation Excellence (OE) Department, responsible for ensuring that URA continues to be an innovative, adaptive and responsive organisation in planning and facilitating Singapore’s physical development to sustain growth and a high quality living...

  • Head (Organisational Excellence)

    2 days ago

    Singapore PAS People's Association Full time

    Develops, and implements organisational excellence initiatives in PA to build capacity and culture for transformation and change, to improve PA’s effectiveness for the long-term. **ORGANISATIONAL EXCELLENCE** - Supports development and delivery of change and transformation efforts for PA. - Supports the Transformation/Change Team (Culture Steering...

  • Senior Manager

    2 weeks ago

    Singapore DSO National Laboratories Full time

    **Responsibilities**: DSO National Laboratories (DSO) is Singapore’s largest defence research and development (R&D) organisation, with the critical mission to develop technological solutions to sharpen the cutting edge of Singapore's national security. At DSO, you will develop more than just a career. This is where you will make a real impact and shape the...

  • Senior Manager

    7 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $4,500 - $8,000 Per Month**Date Posted** - 3 hours agoAdditional Details **Job ID** - 107373**Job Views** - 1Roles & Responsibilities You will be part of a team to plan and facilitate strategic and ground-up improvement initiatives to improve care delivery to our elders and...

  • Executive, Organisation Excellence

    6 days ago

    Singapore Thye Hua Kwan Moral Charities Full time

    COMPANY DESCRIPTION **THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who...

  • Head of Organisational Excellence

    2 weeks ago

    Singapore beBeeTransformation Full time

    This senior leadership role is pivotal in driving enterprise-wide people transformation initiatives that enhance cultural alignment and operational effectiveness.Key ResponsibilitiesSupport the delivery of initiatives designed to foster a unified company culture across the region.Contribute to change enablement efforts, including communications, stakeholder...

  • Office of Organisation and Service Excellence

    2 days ago

    Singapore Public Service Division Full time $90,000 - $120,000 per year

    [What the role is]This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.[What you will be working on]As a Deputy Manager in the Office of Organisation and Service Excellence (OSE), you will lead and...

  • Lead, Learning Excellence

    4 days ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    **COMPANY DESCRIPTION** Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university. Our commitment to...

  • Organisational Excellence Executive, Corporate

    2 days ago

    Singapore PUB, The National Water Agency Full time

    **What the role is** **What you will be working on** - Key Duties - Assist with the review and drafting of policies and guidelines for Corporate Administration processes - Assist with data entry and simple data analysis on shuttle bus ridership numbers, office supplies utilisation, drinks orders etc. - Re-organise Corporate Administration information on PUB...