Head (Organisational Excellence)

2 days ago

Singapore PAS People's Association Full time

Develops, and implements organisational excellence initiatives in PA to build capacity and culture for transformation and change, to improve PA’s effectiveness for the long-term.

**ORGANISATIONAL EXCELLENCE**
- Supports development and delivery of change and transformation efforts for PA.
- Supports the Transformation/Change Team (Culture Steering Committee) in the development and coordination of its roles and responsibilities, and respective initiatives.
- Supports Organisational Health Checks in strategic cycles, including the Public Service Employee Engagement Survey.

Culture and Communications
- Supports the growth and development of the Unit QSMs to enable them to effectively promote service excellence at their work units.
- Implements initiatives to promote service excellence culture where staff are motivated and encouraged to exemplify the PA iCARE (Innovate, Collaborate, Anticipate, Reach Out, Empathise) Service Principles; and PA CLIAT (Care, Learn/Innovate, Align, Teamwork) Culture Patterns in alignment with public service principles.
- Prepares effective communications content (service stories, service briefing guides and key service messages for fortnightly e-newsletter and learning tools) to support and align organisation towards desired service excellence behaviours and culture.
- Organises quarterly visits to Community Centres/Clubs and Integrated Community Hubs (iCARE Visits) to show appreciation and provide better support to frontline staff.

Capability
- Implements Service Competency Framework (training roadmap, milestone programmes, e-learning) and promotes continuous learning and agility, and innovation, to increase the competency levels of staff.
- Manages, develops and builds the skillsets of the Unit Quality Service Managers (QSMs) in PA.
- Organises engagement platforms such as Community of Practices, Learning Journeys and Service Workshops to enhance staff’s foundational competence in service excellence, learning and innovation.
- Plans, develops and administers the PA- and National-level Awards submissions to promote and recognises organisational excellence and innovation efforts, in collaboration with stakeholder divisions.

**ADMINISTRATIVE DUTIES**
- Prepares/drafts concepts, presentation slides, communication messages, articles, tender documents and other administration requirements to support the Division.
- Organises meetings and focus group discussions with stakeholders, and takes notes of meetings, when required.

**OTHER DUTIES**

Other ad-hoc duties not covered under main responsibilities and duties:

- Represents the Division in inter-divisional and inter-agency committees.
- Organises Divisional workplan and teambonding sessions.

  • Head of Organisational Excellence

    2 weeks ago

    Singapore beBeeTransformation Full time

    This senior leadership role is pivotal in driving enterprise-wide people transformation initiatives that enhance cultural alignment and operational effectiveness.Key ResponsibilitiesSupport the delivery of initiatives designed to foster a unified company culture across the region.Contribute to change enablement efforts, including communications, stakeholder...

  • Organisation Excellence Manager

    1 week ago

    Singapore ST LUKE'S ELDERCARE LTD. Full time

    As an Organisation Excellence Manager, you will plan and facilitate strategic and ground-up improvement initiatives to improve care delivery to our elders and drive care transformation through a systematic improvement and innovation approach together with a team. The team will also be responsible for the development of organisational capabilities to...

  • Excellent New Ophthalmology Consultant Opportunities in Singapore

    19 hours ago

    Singapore Head Medical Full time

    Our client is a renowned and prestigious eye hospital in Singapore, delivering world class Ophthalmology services to the population. The facility commenced operation in October 1990. It is the designated national centre for Ophthalmology within Singapore's public sector healthcare network, with a faculty of 90 Ophthalmologists and more than 800 staff. The...

  • Executive Organisation Excellence Manager

    2 weeks ago

    Singapore URA Urban Redevelopment Authority Full time

    [What the role is] Organisation Excellence Manager (Service Excellence) You will be a key member of the Organisation Excellence (OE) Department, responsible for ensuring that URA continues to be an innovative, adaptive and responsive organisation in planning and facilitating Singapore’s physical development to sustain growth and a high quality living...

  • Executive, Organisation Excellence

    6 days ago

    Singapore Thye Hua Kwan Moral Charities Full time

    COMPANY DESCRIPTION **THK**MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. **THK**MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who...

  • Senior Manager

    2 weeks ago

    Singapore DSO National Laboratories Full time

    **Responsibilities**: DSO National Laboratories (DSO) is Singapore’s largest defence research and development (R&D) organisation, with the critical mission to develop technological solutions to sharpen the cutting edge of Singapore's national security. At DSO, you will develop more than just a career. This is where you will make a real impact and shape the...

  • Organisational Excellence Manager

    22 hours ago

    Singapore Housing and Development Board Full time

    What the role is: As an Organisational Excellence Manager, you should be interested and passionate about sense-making across a broader lens to value-add as an igniter and integrator who would put together resources in an optimal manner to support service transformation efforts. Prior experience in work of a similar nature involving customer experience...

  • Head of Process Centre of Excellence

    1 day ago

    Singapore Hawksman Technology Full time

    Get AI-powered advice on this job and more exclusive features. Hawksman Technology are working with a leading investment management firm who are building their Process Centre of Excellence to drive operational efficiency and transformation. We are looking for a Head of Process Centre of Excellence to join their Singapore office and lead process governance,...

  • Senior Manager

    7 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $4,500 - $8,000 Per Month**Date Posted** - 3 hours agoAdditional Details **Job ID** - 107373**Job Views** - 1Roles & Responsibilities You will be part of a team to plan and facilitate strategic and ground-up improvement initiatives to improve care delivery to our elders and...

  • Head of Commercial Excellence

    19 hours ago

    Singapore beBeeCommercial Full time

    Job Title: Head of Commercial Asia PacificWe are currently recruiting for the Head of Commercial Asia Pacific to lead our commercial endeavours throughout one of our most influential regions. The role presents new opportunities every day, from guiding our accomplished team towards shared success to orchestrating intricate sales strategies that span...