Head (Organisational Excellence)

22 hours ago

Singapore PAS People's Association Full time

Develops, and implements organisational excellence initiatives in PA to build capacity and culture for transformation and change, to improve PA’s effectiveness for the long-term.

**ORGANISATIONAL EXCELLENCE**
- Supports development and delivery of change and transformation efforts for PA.
- Supports the Transformation/Change Team (Culture Steering Committee) in the development and coordination of its roles and responsibilities, and respective initiatives.
- Supports Organisational Health Checks in strategic cycles, including the Public Service Employee Engagement Survey.

Culture and Communications
- Supports the growth and development of the Unit QSMs to enable them to effectively promote service excellence at their work units.
- Implements initiatives to promote service excellence culture where staff are motivated and encouraged to exemplify the PA iCARE (Innovate, Collaborate, Anticipate, Reach Out, Empathise) Service Principles; and PA CLIAT (Care, Learn/Innovate, Align, Teamwork) Culture Patterns in alignment with public service principles.
- Prepares effective communications content (service stories, service briefing guides and key service messages for fortnightly e-newsletter and learning tools) to support and align organisation towards desired service excellence behaviours and culture.
- Organises quarterly visits to Community Centres/Clubs and Integrated Community Hubs (iCARE Visits) to show appreciation and provide better support to frontline staff.

Capability
- Implements Service Competency Framework (training roadmap, milestone programmes, e-learning) and promotes continuous learning and agility, and innovation, to increase the competency levels of staff.
- Manages, develops and builds the skillsets of the Unit Quality Service Managers (QSMs) in PA.
- Organises engagement platforms such as Community of Practices, Learning Journeys and Service Workshops to enhance staff’s foundational competence in service excellence, learning and innovation.
- Plans, develops and administers the PA- and National-level Awards submissions to promote and recognises organisational excellence and innovation efforts, in collaboration with stakeholder divisions.

**ADMINISTRATIVE DUTIES**
- Prepares/drafts concepts, presentation slides, communication messages, articles, tender documents and other administration requirements to support the Division.
- Organises meetings and focus group discussions with stakeholders, and takes notes of meetings, when required.

**OTHER DUTIES**

Other ad-hoc duties not covered under main responsibilities and duties:

- Represents the Division in inter-divisional and inter-agency committees.
- Organises Divisional workplan and teambonding sessions.

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