Head of Process Centre of Excellence

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Hawksman Technology are working with a leading investment management firm who are building their Process Centre of Excellence to drive operational efficiency and transformation. We are looking for a Head of Process Centre of Excellence to join their Singapore office and lead process governance, improvement, and innovation across the organisation.

Job Description:

The Head of Process Centre of Excellence will set the vision and strategy for process management across the business. This role will oversee governance, continuous improvement, and process re-engineering initiatives, while working closely with senior leaders, process owners, and cross-functional teams. You will drive standardisation, implement best practices, and ensure processes are designed for efficiency, compliance, and scalability.

Responsibilities:

• Define the vision and roadmap for process management in line with the company's strategic goals.
• Lead the Process Centre of Excellence team and ensure delivery of process governance, change control, quality control, and continuous improvement initiatives.
• Champion the adoption of consistent process management practices across the organisation.
• Partner with Process Owners, Technology, Data, Risk, and other teams to improve processes through re-engineering, automation, and digitisation.
• Advise Process Owners on best practices for process design and governance.
• Chair the Process Forum and oversee process governance and reporting.

Governance & Oversight

• Maintain an up-to-date view of the organisation's end-to-end processes and dependencies.
• Oversee the creation, update, and storage of process documentation and artefacts.
• Provide insight and advice to the Transformation Office on process-related matters.

Requirements:

• 15+ years strong track record in process improvement and governance, ideally in financial services.
• Skilled in process improvement methodologies such as Lean or Six Sigma.
• Experience leading governance functions with knowledge of operational risk processes (e.g. RCSA).
• Excellent leadership, stakeholder management, and influencing skills.
• Strong problem-solving and analytical skills with the ability to deliver practical solutions.
• Business knowledge in at least one of the following: Distribution, Investments, Finance, or Risk (including Legal & Compliance).
• Proficient in process tools such as Confluence and Jira.
• Bachelor's degree or equivalent.

For more information you can contact Jon Cloak at

We regret to inform you that only shortlisted candidates will be notified / contacted.

EA Registration No.: R – Cloak Jonathan

Hawksman Group Pte. Ltd.

ROC No.: W | EA License No.: R

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Design, and Information Technology

• Industries

  Insurance, Insurance and Employee Benefit Funds, and Insurance Carriers

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