Reservations Agent

1 week ago


Singapore Marriott International, Inc Full time

**Additional Information**
**Job Number**25070663
**Job Category**Reservations
**Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.


  • Reservations Agent

    2 hours ago


    Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Your moment to Rise to New Heights with us at The Westin Singapore! Join us as a Reservations Agent today: - Process all reservation requests, changes, and cancellations received by phone or mail. - Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. - Explain guarantee, special rate, and...

  • Reservations Agent

    5 days ago


    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $1,900 - $2,000 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 12621 **Job Views** 2 **Job Description**: Roles & Responsibilities Reservations Agent Job Responsibilities: - Handle all aspects of reservations for hotel booking - Answer incoming...

  • Reservations Agent

    1 week ago


    Singapore COMO Hotels and Resorts Full time

    COMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Reservations Agent*** **Base Location**:Singapore **Department**:Reservations **Reporting to**:Reservations Supervisor **Job Summary**: As the initial point of guest contact, the Reservations Agent will create a positive first impression of COMO Metropolitan Singapore. Ensure...

  • Reservations Agent

    4 days ago


    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    The Reservations Agent is responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty. - All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. - You should strive to provide the most comprehensive and accurate information, to telephone...

  • Reservations Agent

    4 days ago


    Singapore Westin Hotels & Resorts Full time

    Join to apply for the Reservations Agent role at Westin Hotels & Resorts 1 day ago Be among the first 25 applicants Join to apply for the Reservations Agent role at Westin Hotels & Resorts Get AI-powered advice on this job and more exclusive features. Additional Information Job Number Job Category Reservations Location The Westin Singapore, 12 Marina View,...


  • Singapore LVND HOTELS PTE. LTD. Full time

    Job Title Reservations Agent Occupation Reservations Agent (Hotel and Accommodation Services) **Job Description & Requirements**: Flexible for Part time or full time hours of work. Reservations Agent Job Responsibilities: - Handle all aspects of reservations for hotel booking - Answer incoming telephone calls and handle bookings upon inquiry - Liaise...

  • Reservations Agent

    2 weeks ago


    Singapore MERCURE SINGAPORE BUGIS Full time

    **Responsibilities**: - Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. - Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead...

  • Reservation Agent

    2 weeks ago


    Singapore RB CORP PTE. LTD. Full time

    **InterContinental Singapore Robertson Quay**is seeking a dedicated and customer-focused **Reservation Agent**to joiun our dynamic team. As a Reservation Agent at InterContinental Singapore Robertson Quay, you will be the voice and first impression of one of Singapore’s most sophisticated lifestyle hotels. In this role, you will be responsible for...

  • Reservations Agent

    2 weeks ago


    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Reservations Agent works to achieve optimal mix of rooms and conference sales revenues to achieve budget RevPAR targets. Main duties include but not limit to: - To manage telephone reservation request - To manage fax reservation request - Liase with Front Office in regards of any reservation issues - Download e-commerce bookings - Download TRUST bookings -...

  • Reservations Agent

    4 days ago


    Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. - Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property...