Reservations Agent
2 weeks ago
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
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Reservations Agent
1 week ago
Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full timeYour moment to Rise to New Heights with us at The Westin Singapore! Join us as a Reservations Agent today: - Process all reservation requests, changes, and cancellations received by phone or mail. - Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. - Explain guarantee, special rate, and...
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Reservations Agent
2 weeks ago
Central Singapore Emprego SG Full time**Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $1,900 - $2,000 Per Month **Date Posted** 1 hour ago Additional Details **Job ID** 12621 **Job Views** 2 **Job Description**: Roles & Responsibilities Reservations Agent Job Responsibilities: - Handle all aspects of reservations for hotel booking - Answer incoming...
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Reservations Agent
2 days ago
Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time**Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.** The **Reservations Agent **is responsible in coordinating, organizing and facilitating the success of group reservation services Our Expectations: - Print out No-Show and cancellation reports in the absence of Reservations Supervisor. - Print out...
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Reservation Agent
2 weeks ago
Singapore 365 Parking Full time**Description**: With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...
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Reservation Agent
5 days ago
Singapore Andaz Singapore Full timeSummary Come join us to express your Andaz as **Reservation Agent **if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges. As the **Reservation Agent**, you will be responsible to...
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Reservations Agent
2 weeks ago
Singapore IBIS SINGAPORE ON BENCOOLEN Full timeThe Reservations Agent is responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty. - All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. - You should strive to provide the most comprehensive and accurate information, to telephone...
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Hotel Reservation Agent
2 weeks ago
Singapore LVND HOTELS PTE. LTD. Full timeJob Title Reservations Agent Occupation Reservations Agent (Hotel and Accommodation Services) **Job Description & Requirements**: Flexible for Part time or full time hours of work. Reservations Agent Job Responsibilities: - Handle all aspects of reservations for hotel booking - Answer incoming telephone calls and handle bookings upon inquiry - Liaise...
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Reservations Agent
7 hours ago
Singapore MERCURE SINGAPORE BUGIS Full time**Responsibilities**: - Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. - Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead...
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Reservations Agent
7 hours ago
Singapore MERCURE SINGAPORE BUGIS Full time**Responsibilities**: - Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. - Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead...
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Reservation Agent
2 days ago
Singapore ibis Singapore on Bencoolen Full timeResponsible for Information desk activities (including guest queries, information, mail, and messages). - Strive to implement the AccorHotels Vision and demonstrate active use of the AccorHotels Values - Lead and support all Guest Experience Initiatives within the property. - Guest Satisfaction, to ensure guests have a smooth running stay at the hotel. -...
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Reservation Agent
4 days ago
Singapore A.SUNSET OPERATIONS PTE. LTD. Full timeJob Description & Requirements Founded in 2011, Sunset Hospitality Group (SHG) is a global leader in creating and managing unique hospitality experiences. Operating in 16 countries with 31 brands, SHG delivers high-quality services across resorts, beach clubs, restaurants, and nightlife venues. Notable concepts in its portfolio include METT Hotels &...
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Reservations Agent
4 days ago
Singapore TPC HOTEL PTE. LTD. Full time**Job Responsibility Reservations/OTS Agent**: - Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system. - Report directly to the Assistant Reservations Manager - Be well versed in Resavison - Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback"...
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Reservations Agent
4 days ago
Singapore Sunset Hospitality Group Full timeFounded in 2011, Sunset Hospitality Group (SHG) is a global leader in creating and managing unique hospitality experiences. Operating in 16 countries with 31 brands, SHG delivers high-quality services across resorts, beach clubs, restaurants, and nightlife venues. Notable concepts in its portfolio include METT Hotels & Resorts, Azure Beach, Ammos, Dream,...
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Reservations Agent
5 days ago
Singapore Marriott International, Inc Full time**Job Number** 24025844 **Job Category** Reservations **Location** The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
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Reservations Agent
2 weeks ago
Singapore Marriott International, Inc Full time**Additional Information** **Job Number**25037503 **Job Category**Reservations **Location**The Westin Singapore, 12 Marina View, Singapore, Singapore, Singapore, 18961 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...
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Reservations Agent
4 days ago
Singapore RB CAPITAL HOTELS PTE. LTD. Full timeRoles & ResponsibilitiesFINANCIAL RETURNS· Promote the Holiday Inn Expressproducts and services using and suggestive selling techniques Holiday Inn Express· Prepare and execute action plans which increase reservation sales and associated business· Record special billing arrangements for groups and conventions· Liaise with Front Office Manager or Finance...
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Reservations Agent
6 days ago
Singapore RB CAPITAL HOTELS PTE. LTD. Full timeRoles & ResponsibilitiesFINANCIAL RETURNS· Promote the Holiday Inn Expressproducts and services using and suggestive selling techniques Holiday Inn Express· Prepare and execute action plans which increase reservation sales and associated business· Record special billing arrangements for groups and conventions· Liaise with Front Office Manager or Finance...
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Reservations Agent
2 days ago
Singapore Marriott International, Inc Full time**Job Number** 23169223 **Job Category** Reservations **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
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Reservations Agent
5 days ago
Singapore Marriott International, Inc Full time**Job Number** 23066647 **Job Category** Reservations **Location** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...
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Reservations Agent/officer
5 days ago
Singapore TPC HOTEL PTE. LTD. Full time**Job Responsibility Reservations/OTS Agent/Officer**: - Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system. - Report directly to the Reservations Manager - Be well versed in Resavison - Work closely with all Front Office and Sales & Marketing providing lead advice and constant "feedback"...