Reservations Agent

3 days ago

Singapore COMO Hotels and Resorts Full time

COMO Metropolitan Singapore

**Property**:COMO Metropolitan Singapore
**Position**:Reservations Agent***
**Base Location**:Singapore
**Department**:Reservations
**Reporting to**:Reservations Supervisor

**Job Summary**:
As the initial point of guest contact, the Reservations Agent will create a positive first impression of COMO Metropolitan Singapore. Ensure a consistent high standard of sales-focused customer service, with welcoming, warm, persuasive selling skills to convert enquiries to achieve targets. Reservations Agents are required to undertake other duties and responsibilities within the scope of the role.

**Tasks/Responsibilities**:

- Understanding of the department’s Standard Operating Procedures, in line with Leading Quality Assurance guidelines.
- Maintain knowledge of hotel and hospitality collection food and beverage offerings and facilities, with awareness to promote Comoclub loyalty program.
- Knowledge of the room product in terms of rates, layout and physical attributes, breakdown/configuration, benefits, and amenities.
- Knowledge of all rates, packages and promotions, policies, and procedures.
- Be proficient in operating relevant reservation systems (Opera PMS, etc.)
- Understand reservations and call handling process - telephone etiquette, reservations sequence, and provide prompt, courteous, and efficient service.
- Ensure reservations are entered accurately and updates are maintained consistently, with an understanding of the importance of recording accurate statistical information - market codes, source codes, and origin codes.
- Be aware of low and high-demand periods to maximise sales opportunities.
- Ensure proper handling of guest issues, overbooking, and potential wait-listed business, and escalation of system support issues to the Reservations Supervisor.
- Ensure that all correspondence is organised and filled on a daily basis.
- Ensure that the daily checklist tasks are complete.
- Be familiar with Front Office procedures and operations.
- Assist the Reservations Supervisor with other related duties when requested.
- Undertake any other work-related tasks which may reasonably be required from time to time as requested by Senior Management.

  • Reservations Agent

    2 weeks ago

    Singapore IBIS SINGAPORE ON BENCOOLEN Full time

    The Reservation Agent is responsible and accountable for all operations in relation to the Reservations area of the Hotel whilst on duty. - All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. - You should strive to provide the most comprehensive and accurate information, to telephone...

  • Reservations Agent

    1 week ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.** The **Reservations Agent **is responsible in coordinating, organizing and facilitating the success of group reservation services Our Expectations: - Print out No-Show and cancellation reports in the absence of Reservations Supervisor. - Print out entered on...

  • Reservations Agent

    2 weeks ago

    Singapore Westin Hotels & Resorts Full time

    Join to apply for the Reservations Agent role at Westin Hotels & Resorts 1 day ago Be among the first 25 applicants Join to apply for the Reservations Agent role at Westin Hotels & Resorts Get AI-powered advice on this job and more exclusive features. Additional Information Job Number Job Category Reservations Location The Westin Singapore, 12 Marina View,...

  • Reservations Agent

    2 weeks ago

    Singapore MERCURE SINGAPORE BUGIS Full time

    **Responsibilities**: - Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. - Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead...

  • Reservations Agent

    5 days ago

    Singapore MERCURE SINGAPORE BUGIS Full time

    **Responsibilities**: - Reporting directly to the Assistant Reservations Manager, the Reservations Agent is directly responsible for handling telephone enquiries, accepting reservations and the subsequent input in the computer system. - Work closely with all Front Office and Sales & Marketing colleagues, and in particular, Sales & Marketing, providing lead...

  • Reservation Agent

    6 days ago

    Singapore RB CORP PTE. LTD. Full time

    **InterContinental Singapore Robertson Quay**is seeking a dedicated and customer-focused **Reservation Agent**to joiun our dynamic team. As a Reservation Agent at InterContinental Singapore Robertson Quay, you will be the voice and first impression of one of Singapore’s most sophisticated lifestyle hotels. In this role, you will be responsible for...

  • Reservations Agent

    5 days ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Reservations Agent works to achieve optimal mix of rooms and conference sales revenues to achieve budget RevPAR targets. Main duties include but not limit to: - To manage telephone reservation request - To manage fax reservation request - Liase with Front Office in regards of any reservation issues - Download e-commerce bookings - Download TRUST bookings -...

  • Reservation Agent

    6 days ago

    Singapore HOTEL TRAVELTINE Full time $24,000 per year

    HOTEL TRAVELTINE is hiring a Full time Reservation Agent role in Kallang, Singapore. Apply now to be part of our team.Job summary:Flexible hours available 1 year of relevant work experience required for this role Working rights required for this role Expected salary: $2,000 - $2,400 per month Job Description & Requirements 1. Primary responsibilities 1.1...

  • Hotel Reservation Agent

    1 week ago

    Singapore LVND HOTELS PTE. LTD. Full time

    Reservations Agent Job Responsibilities: - Handle all aspects of reservations for hotel booking - Answer incoming telephone calls and handle bookings upon inquiry - Liaise directly with the Manager on duty for daily arrivals - Handle room allocation - Handle on line travel agent bookings and answer inquires - Handle guest requests and dispatch to relevant...

  • Hotel Reservation Agent

    5 days ago

    Singapore LVND HOTELS PTE. LTD. Full time

    **Job Description & Requirements** Flexible for Part time or full time hours of work. Reservations Agent Job Responsibilities: - Handle all aspects of reservations for hotel booking - Answer incoming telephone calls and handle bookings upon inquiry - Liaise directly with the Manager on duty for daily arrivals - Handle room allocation - Handle on line...