Reservations Agent

6 days ago


Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

Reservations Agent works to achieve optimal mix of rooms and conference sales revenues to achieve budget RevPAR targets.

Main duties include but not limit to:

- To manage telephone reservation request
- To manage fax reservation request
- Liase with Front Office in regards of any reservation issues
- Download e-commerce bookings
- Download TRUST bookings
- Daily & monthly filing
- Recording turn-aways in PMS
- Ensure correct using of market codes
- Handling of traces
- Handling of allotment bookings
- Updating of reservation mask & profiles according to standard
- Liase with Concierge in regards of limosine bookings
- Follow the workplace safety and health system, safe work procedures, safety rules implemented at the workplace, procedures including reporting of hazards or incidents
- Not engage in any unsafe or negligent act that may endanger yourself or others working around you
- Ensure that work areas and equipment under your control is safe and without risk to health and safety
- To perform any other duties that may be assigned by the Management.

Knowledge & Qualification:

- Basic Excel & Word
- Opera or Fidelio or similar hotel programs
- 3rd party Internet online maintenance systems ( preferable)

**Skills**:

- Good communication skills
- Strong telephone skills
- Computer Skills
- Reservations & Front Office experiences (preferable)
- Self-reliant working skills
- Teamplayer


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