Reservations Agent

1 week ago


Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

Your moment to Rise to New Heights with us at The Westin Singapore

Join us as a Reservations Agent today:

- Process all reservation requests, changes, and cancellations received by phone or mail.
- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.


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