Reservations Agent

2 weeks ago

Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time
Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.
As a Reservations Agent , you will be tasked to:
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests
  • Answer questions about hotel facilities, services, and room accommodations.
  • Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., associate discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns/needs
  • Ensuring rate code inclusions are aligned in Property Management System
  • Be knowledgeable on Marriott Bonvoy Loyalty Program
  • Well versed on The Westin Brand Standards
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
  • Acknowledge all guests according to The Westin Brand standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; Comply with quality assurance expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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