
Client Experience Manager
1 week ago
SALT Talent is hiring Client Experience Manager for an established investment management client in Singapore for a 6-month & renewable contract role.
**What you’ll do & need**:
- Primary responsibilities are to provide the first line of operational / business liaison service and support for the clients and offers a unique opportunity to face off directly with them and a wide range of stakeholders within the business and will report to the local manager.
- Provide a bridge between the Client Businesses and the local, regional and global operational teams to improve the quality of the client service experience and engage the operational resources of the firm to meet clients’ needs.
- Demonstrate risk awareness and focus on delivering an appropriate operational control framework around client servicing, including review and validation of monthly metrics.
- Provide and/or coordinate appropriate representation for Business Operations at Client meetings and due diligence visits etc.
- Engage the operational resources of the firm to meet clients’ needs
- Focus on sustaining the highest level of client service
- Facilitate and lead on regional projects and initiatives that impacts all APAC institutional clients and help coordinate amongst different APAC regional teams.
- Assist with day-to-day client servicing tasks as required by regional client servicing teams.
- Be accountable for ad-hoc and regular client reporting, attestations, audit filings as required
- Preferred 4 to 5 years experience
CEI No: R1659595 / EA No: 07C3147
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