Commercial Bank Client Onboarding

Are you ready to lead and innovate in the world of Payments? Join us at JPMorgan Chase as a Payments Product Implementation Manager, where you'll drive global technical onboarding projects and shape the future of financial solutions. This role offers you the opportunity to advance your career, work with cutting-edge technologies, and be part of a team that values your growth and development. Enjoy a competitive salary and benefits package while contributing to a supportive and inclusive work culture.

As a Payment Product Implementation Manager, Vice President within the Commercial Bank Client Onboarding team, you will own the client experience by ensuring an end-to-end client Treasury Services implementation experience that is seamless and successful. You will lead global technical onboarding projects, provide consultative advice, and manage expectations to achieve client excellence. Your work will be crucial in advocating for the voice-of-the-client and advising optimal ways of integrating payments systems. Together, we will empower success and foster innovation in the financial services industry.

Job responsibilities:

• Serve as primary point of contact for technical onboarding and implementation contact responsible for a successful end-to-end client experience and satisfaction during Regional and/or Global Treasury Services implementations with Commercial Banking clients
• Act as client advocate by conceptualizing Account Payable/Account Receivable and treasury practices, be involved with the client on crafting business requirements and propose options for scoping and solutioning against the bank's product offerings
• Provide consultative advice regarding the technical aspects of treasury solutions to include supporting sales partners and the sales process with early engagement efforts, client presentations over web conferencing
• Deliver Host-to-Host, and/or Access Online and/or API Implementations for Commercial Banking clients which utilize SWIFT, and/or ISO XML, and/or Bank file and message formats
• Manage client and internal partner expectations with client centricity in mind by establishing realistic timelines, deliverables and dependencies with the goal to achieve deal pipeline discipline and client excellence
• Use project management tools to drive the successful project outcomes, communicate status updates and document project scope, testing and systems setup etc. to meet quality assurance or quality control standards and in compliance with regulatory requirements
• Be responsible for multi-entity, multi-jurisdiction client technical onboardings and product & service implementations
• Empower for escalations when support is needed to remove obstacles to success
• Be able to identify gaps in the client onboarding journey where we can do better, suggest options for a solution, and execute continuous improvement  

Required qualifications, capabilities, and skills:

• Bachelor's Degree in Business, Science, Mathematic, Information Systems, Economics, or related disciplines
• At least 10 years of work experience in implementation, and/or technical support, and/or product roles, with client facing experience 
• Proven capability of applying project management methodology to develop an implementation plan and execute in a fast paced, dynamic client facing environment
• Demonstrate strong ownership instincts of projects, initiatives, issues, or problems
• Demonstrate familiarity working with technical standards used in the payments industry such as ISO XML, API JSON, structural and delimited files 
• Technical client consulting experience as a business analyst on systems integrations and API
• Track record of independent problem solving within the technical and payments domain
• Comfort in using technology such as Zoom, Teams, Outlook and other collaboration tools to drive client discussions
• Possess a keen interest in evolving payments technologies and project management methodologies
• Able to embrace change and take an active role pilot process enhancements and new products

Preferred qualifications, capabilities, and skills:

• At least 5 years of project-related experience within Cash Management in piloting process enhancements, and/or new products, and/or team initiatives would be preferred
• Prior experience within the Financial Services industry supporting China, Hong Kong, and/or Taiwan markets will be an advantage
• Fluency in Mandarin will be an advantage to communicate with clients in the Greater China region
  Knowledge and experience with either (or both) ISO 20022 or EDI message formats used in the Cash Management or Treasury Services industry
• Strong understanding of Information Systems networking and security protocols
• Ability to map and document progress of information systems and data workflows
• Comfortable with using Artificial Intelligence technologies with an innovative mindset