
Client Experience Manager
3 days ago
About the Role
As a Client Experience Manager, you will play a key role in developing and reinforcing a client-centric culture within our stores.
This involves ensuring the correct execution of our global CRM strategy, which focuses on understanding customer behavior and preferences to deliver exceptional experiences.
The ideal candidate will have a strong understanding of customer behavior and excellent communication skills to build lasting relationships with our clients.
Main Responsibilities:
- Develop and implement strategies to increase client engagement and loyalty
- Elevate the quality of customer experience through effective communication and relationship building
- Support the management of client portfolios to drive sales performance
- Contribute to the development of our CRM strategy to enhance client experience
Requirements:
- Strong problem-solving skills and curiosity about luxury fashion
- Self-motivated and positive approach with ability to work independently and collaboratively
- Excellent communication and interpersonal skills to build strong relationships with clients and colleagues
- Able to adapt to changing priorities and demands in a fast-paced environment
What We Offer:
We offer a dynamic and supportive work environment that fosters growth and development. As a Client Experience Manager, you will have the opportunity to make a meaningful impact on our customers' experiences and contribute to the success of our business.
In return for your hard work and dedication, we offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.
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