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Client Experience Manager

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Singapore beBeeCustomerExperience Full time $48,000 - $72,000

Job Title: Client Service Director

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  • Oversee the front-of-house team to ensure a premium, client-centered experience at our aesthetic clinic. Handle client concerns, optimize appointment scheduling, and maintain high standards of hospitality in line with our brand and values.
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  • Lead team management & leadership responsibilities including supervising, training, and supporting the front desk/reception team, monitoring performance, and providing regular feedback and coaching.
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  • Earn every client receives a warm, professional, and personalized experience from initial contact through post-treatment follow-up.
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  • Provide excellent communication and interpersonal skills. High level of professionalism, discretion, and customer empathy are required.
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  • Maintain accurate client records in the CRM system and analyze client feedback to implement improvements based on data and insights.