Membership Relations

22 hours ago

Singapore A membership club in the east Full time

1. Lead, motivate and provide direction to the Front Office, Membership Relations & Sales teams, and ensure that teams maintain operation standards, maximize efficiency and ensure high level of member satisfaction.

3. Effective management of all membership appeals and transactions in accordance with Club Constitution and Bye-laws.

4. Assist in Constitution and Bye-law amendments and ensure such documents are effectively interpreted and updated.

5. Attend Membership Relations Committee meetings and any other meetings assigned by the General Manager from time to time.

6. Plan and organise orientation programme / welcome parties / receptions for new members.

7. Develop and deliver department budget; responsible for directing the team to drive membership sales, conversion and retention, to achieve the Club’s desired membership level.

8. Provide innovative thought leadership on membership initiatives and promotions to:
a. achieve higher membership sales, transfer fees, entrance fees and overall membership income.

b. rejuvenate membership database and build a large core group of active Member users

9. Responsible for member recruitment and membership retention plans and strategies.

10. Key Management Representative for Annual General Meeting (AGM) and responsible for planning and smooth execution of AGM proceedings.

Regional Network

1. Oversee the Club’s regional network and reciprocal Club program, including all necessary introductions as well as communications and correspondences for members visiting regional clubs and vice versa.

2. Oversee the process of seeking and obtaining approval of reciprocal, affiliation and partnership arrangements to enhance the Club’s regional network and increase membership value.

3. Oversee the handling of members’ queries on matters relating to reciprocal / affiliate / regional resorts or clubs.

4. Attend regional networking committee meetings and supervise proceedings.

5. Ensure contracts for regional/affiliate/reciprocal clubs or resorts and magazines are current and renewed promptly.

Interested applicants are invited to send in your updated resume with salary details and expected salary.

**Job Types**: Full-time, Permanent

**Benefits**:

- Employee discount
- Free parking
- Health insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus

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