Daas Lead

2 weeks ago

Singapore AsiaPac Distribution Full time

**DaaS Lead**:
**Key Responsibilities**:

- Build, lead and manage the DaaS team, strategic planning, staffing, training and budgeting**Device As A Service**
- Presales, plan, design, implement, support Device As A Service (DaaS) Lifecycle solutions. This includes designing the devices management (desktops, laptops, tablets, mobile), VDI and associated components to support the platform
- Translate client requirements into solutions, and confident with an ability to handle pressure in critical situations by always ensuring that client requirements are met i.e. solution design, POC verification
- Implement from a perspective of architecting, designing and delivering capabilities to ensure successful DaaS implementations and deployments for the customers
- Provide technical support and advice to customers
- May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L3 incident management
- Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentation**Cross Group Collaboration**:

- Work closely with Sales to progress new DaaS opportunities i.e. demand analysis, demos, tenders, etc
- Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
- Support sales for all technical demo and Proof Of Concept (POC) requirements

**Qualifications & Skills**:

- Degree or other equivalent
- At least 8 years of IT experience
- At least 5 years of EUC experience
- At least 5 years of devices implementation/migration/support experience
- Experience migrating or transforming legacy customer solutions to the DaaS
- Design, implement and support DaaS solutions and infrastructure projects
- Technical knowledge of EUC lifecycle management (bare metal to standard operating environment, service desk integration and support of devices for Add, Change
- Technical knowledge infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers
- Technical knowledge Linux and Windows Server Operating Systems
- Knowledge of Citrix, VMware Workplace One, Microsoft Intune, AutoPilot, JamF would be preferable.
- Knowledge of IT lifecycle management
- Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
- Strong problem-solving skills and able to prioritise and manage multiple tasks
- Strategic Business Acumen, and resilience in sales pursuits
- Strong communication skills
- Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
- Able to interact with various levels of internal and external stakeholders both in written and verbal forms
- Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements
- ITIL Certification and Experience in handling large Enterprise RFQ/RFP and government tender are added advantages

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