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IT Support Engineer

2 weeks ago

Singapore BIZCARE PERSONNEL SERVICES Full time

**IT Associate Engineer (End User Support)**

**Salary: $3000-$3800**

**Working hours: 9am-6pm (Mon-Fri)**

Responsible for technical support to end-users on various technical issues and problems relating to hardware and software as well as network connectivity in the organisation.

**Responsibilities**:

- Setup and deploy new desktop / laptop computers and the associated software, including Windows Active Directory (AD) administration.
- Support service request and incident management to provide quality end-user services.
- Perform ad-hoc root cause analysis and problem resolution.
- Ensure and follow standard IT service delivery processes in accordance with IT policies and procedures.
- Develop checklists for typical problems.
- Assist immediate supervisor in the definition methods for issue resolution and prevention.

**_Requirements _**

**_- Diploma in Information Technology, Computer Engineering or equivalent, with 1-2 year relevant experience in End User support. _**

**_- Proficient with Windows operation systems, M365, Anti-virus software and etc. _**
- General technical troubleshooting on IT hardware and software products (Desktops, Laptops, Printers, Audio, Projectors & etc)
- Handling incident tickets from end user for IT matters.
- Experience in supporting Microsoft Active Directory and DHCP will be an added advantage.

**To apply**:
Please state your Position/ positions applied on the “on TOP” of your resume.

**Please state **Available Commencement Date or notice period**

**Please state **current and last SALARY and Expected Salary **in your resume.**

**Please state **Reasons for leaving current & previous Employment **.