Airline Relations Manager

2 weeks ago

Singapore SATS Full time

**About us**
SATS - Feeding and Connecting Asia

We are a leading provider of Food Solutions and Gateway Services. Our vision is to feed and connect Asia, and it is our passion to delight our customers. With 70 years of experience, and a regional presence in 14 countries, SATS caters to the needs of the aviation sector and a host of other public and private institutions in areas like defence, hospitality, healthcare and logistics.

SATS is entering a new phase of growth by expanding our business across the region and connecting our services internationally, so as to create new value for our customers, partners and shareholders. Technology-driven and people-led, we transform ourselves continually by injecting new technology and investing in people so as to build a more sustainable business.

Gateway Services
SATS’ Gateway Services encompasses services in ground handling which include ramp and baggage handling, aircraft cleaning, flight operations and load control, airfreight and passenger services. Our offerings also include aviation security, cruise handling and cruise terminal management.

Food Solutions
SATS’ Food Solutions comprises in-flight catering, commercial and institutional catering, research and development, food manufacturing and food distribution. Our offerings also include linen and laundry services, and we are the master caterer for the Singapore Sports Hub.

**Key accountabilities**
- Main point of contact for clients assigned
- Responsible to act on behalf of the client to ensure smooth delivery of services, via audits, random sampling exercises etc.
- Ensure that the operational departments carry out all new requirements or changes as and when required by the airlines
- Monitor airline stocks to ensure availability as well as to manage cabin crew voyage reports
- Coordinate airline scheduled and non-scheduled meal presentations
- Provide additional checks and balances on behalf of the airline for all products and services provided for the airline out of Singapore
- Relationship building with airline clients and enhance customer relations both at the local level in Singapore and at the HQ level
- Resolve key client issues and complaints
- Anticipating key account changes and improvements, and communicating with internal operational teams to pre-empt them
- Seek and develop potential airline or non-airline catering business opportunities
- Projects management
- Any other duties as assigned

**Skills & experience**
- Degree holder with at least 3 years of account management or operational experience background
- Firm and be able to think on the feet in order to manage the ground staff
- Possess effective communication skills with a drive to succeed
- Able to multi task in a fast pace environment
- Sociable, passionate, committed and enthusiastic

LI-CC1

LI-JC1

Job Reference: SATS00607

  • Manager, Airline Relations

    7 days ago

    Singapore SATS Ltd. Full time

    Join to apply for the Manager, Airline Relations role at SATS Ltd. Overview Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling,...

  • Senior Airlines

    7 days ago

    Singapore beBeeStrategic Full time

    Job Title: Senior Strategy Manager Airlines ">"> Airlines & Travel Growth Strategist We are seeking a highly skilled and experienced Airlines & Travel Growth Strategist to join our team. This is a unique opportunity for an individual with a proven track record in strategic commercial initiatives, vertical growth, and business development. ">"> The...

  • Airline Business Development Manager

    7 days ago

    Singapore Trip.com Full time

    **Responsibilities**: Responsibilities - Responsible for managing all operational commercial activities and solutions including: contract document management, contract performance management, contract change management, contract growth/scope management, sub-contractor /partner contract management, supplier standard T&Cs, customer/subcontractor/supplier...

  • Airline Training Professional

    2 weeks ago

    Singapore beBeeCustomerService Full time $60,000 - $80,000

    Job Summary:We are seeking a highly motivated and experienced trainer to deliver training programmes on airline operations and customer service for students in schools across Singapore.Key Responsibilities:Conduct interactive training sessions on airline procedures, check-in processes, in-flight services, and hospitality standards.Foster student engagement...

  • Senior Strategy Manager Airlines

    7 days ago

    Singapore Worldpay Full time

    Senior Strategy Manager Airlines & Travel, APAC Join to apply for the Senior Strategy Manager Airlines & Travel, APAC role at Worldpay Senior Strategy Manager Airlines & Travel, APAC Join to apply for the Senior Strategy Manager Airlines & Travel, APAC role at Worldpay Get AI-powered advice on this job and more exclusive features. Are you ready to write...

  • Senior Strategy Manager Airlines

    3 days ago

    Singapore WORLDPAY PTE LTD Full time

    Are you ready to write your next chapter?Make your mark at one of the biggest names in payments. We're looking for a Senior Strategy Manager Airlines & Travel to join our ever evolving Airlines & Travel vertical growth team and help us unleash the potential of every business. What you'll own Coordinate and help drive execution of strategic...

  • Sales Executive

    2 weeks ago

    Singapore TRANS SWIFT LINE PTE. LTD. Full time

    **Role Overview**: As a Sales Executive, you will play a vital role in driving passenger sales by fostering relationships with travel agents, corporate clients, and other key stakeholders. Your focus will be on maximizing revenue and increasing brand visibility for the airline in the local market. **Key Responsibilities**: - Develop and execute sales...

  • Academic Leader in Airline Operations

    1 week ago

    Singapore beBeeTourism Full time $80,000 - $120,000

    Teaching Role in School of BusinessWe are looking for a motivated and enthusiastic individual in the fields of airline, airport or tourism operations who is dedicated to inspire and prepare learners for successful careers.">Design and develop teaching, assessment, and learning materials (including e-learning and multimedia presentations) for airline, airport...

  • Airline Operations Coordinator

    5 days ago

    Singapore beBeeAnalyst Full time

    Job Description As a key member of our team, you will be responsible for managing and supporting the Product Owner with meeting and workshop preparation, while driving project coordination, data analysis, stakeholder engagement, and process improvement across the project initiatives. This role involves close collaboration with internal departments,...

  • Airline Customer Service

    2 weeks ago

    Singapore ALWAYSHIRED PTE. LTD. Full time

    Roles & Responsibilities Passionate and customer-focused individuals are welcome to join our team as Passenger Service Officers at Changi Airport In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure. Airport Customer Service | Up to $3,300 + Bonuses | $5,000 Joining Bonus | Changi Be the...