Consulting Director, Airlines Sme

**Company Description**

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators, and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.
**Job Description** Team Summary**

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. In Asia Pacific (AP), VCA has geographically focused teams and the Hub Practices team which provides expertise in specific industry or functional verticals (Digital, Risk, Business Solutions and Sellers)

**What a Director Airlines SME does at Visa**

This individual will be responsible for leading significant components of client consulting engagements, within the Airline/Travel. Typically, this will involve the analyst interacting with the client team, leading projects, gathering and managing inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.

We would expect the successful applicant to have deep domain expertise as the role involves advising clients within the airline industry to support them to utilise electronic payments and payment related data to grow and optimise their business. Ideally the successful applicant’s domain knowledge should include specific industry level customer & commercial aspects (CRM, Loyalty, Selling/Servicing channels, etc.), operational aspects, back office (ERP, HR, Finance, etc.,) as well as a holistic understanding of industry trends, players, best practices along with multifunctional experience across strategy, optimization, organization etc.). The role requires the successful applicant to be able to lead workshops with clients across all levels in the organization, develop proposals that meet the client needs identified and deliver engagements to address the needs identified.

**Principal Responsibilities/Key Results Area**
- Ongoing evolution of the Airline consulting strategy within the Seller/Fintech consulting practice
- Holistic understanding of the Airline industry (trends. players, best practices, multifunctional experience across strategy, optimization, organization etc.)
- Domain knowledge at industry level of customer & commercial aspects (CRM, Loyalty, Selling/Servicing channels, etc.), operational aspects, back office (ERP, HR, Finance, etc.,)
- Development and expansion of offerings relevant to Airlines that support business growth including data related services, cobrands, Value Added Services etc.
- Build close relationships with Airline partners to develop expert understanding of their specific evolving needs.
- Strong desire to collaborate with colleagues across Hub functional practices Strategy, Product, Risk, Digital, Managed Services and our regional and global teams to utilise their expertise and share yours
- Ability to engage effectively with all levels of the organisation of both Visa and clients.
- Development of client proposals, delivery of client engagements and ongoing upskilling of colleagues
- Continuously scan external environment to bring in best-in-class practices and challenge conventional wisdom to ensure Visa’s continued leadership and excellence.

**Why this is important to Visa**

With a rapid change in the payment landscape, new regulations around Open banking and Open data, new bank licenses and emergency of new fintech players - the payment ecosystem is rapidly evolving, and our clients are looking to Visa as payment experts to help them navigate through the opportunities and challenges that these changes pose. Visa with its global reach and clients across regions is seen as to be best placed to assist our clients sharing global trends and best practices as they try to solve strategic business problems and drive growth in payments.

The role will support and deliver projects across the AP region and will work on consulting engagements that address the challenges and opportunities facing Visa’s airline and travel clients. Using the power of Visa data and analytics these consulting engagements with help solve clients pain points, provide strategic market & customer insights to solve business issues for our clients including advising on growth, cust