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Manager, Retail Excellence
2 weeks ago
The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.
- Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH
- Are you passionate about driving performance through your role as a Retail Excellence Manager?
- Do you love making a difference and working in a high performing team?
The Manager, Retail Excellence reports to the General Manager, Singapore and collaborates with corporate and in country retail leaders to improve retail performance and retail excellence for Singapore. The Manager, Retail Excellence monitors and reviews the performance of each store and partners with the GM and retail leadership to enhance performance across sales, client experience, store and team productivity, operations and compliance. The Manager, Retail Excellence also collaborates with store leadership and the regional store planning team and operations/facilities teams to ensure that all stores reflect the Tiffany brand image at all times.
**Responsibilities
**Drive Performance**
- In collaboration with the General Manager (GM) and Store Leaders help build the stores performance goals and in partnership with them to continuously review & drive performance across sales, retail KPIs, non-selling activities
- Work in partnership with the GM, Store Leaders, Finance and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience
- Leveraging the Regional Retail Training Team and through effective store interactions help identify actions and learning strategies to support our agile business needs and ensuring each store is equipped with a 360 vision of the business which continuously supports elevating the in store Client Experience
- Design tailored by store strategies, in collaboration with all departments, to reach brand priorities, optimize performance and elevate the Client Experience
- Lead and plan activities in store to deliver client service results with full support of regional teams and corporate departments
- Proactively drive the region’s filtration efforts ensuring streamlined effective communications and processes throughout
- Lead and/or take a proactive role in regional projects and execute business initiatives including but not limited to: store incentives and/or retail specific projects when required
**Drive Operational Excellence**
- Monitor operational performance of store operations inclusive of inventory flows and accuracy, team operational productivity, stock organization and training through hands on coaching in store and partnership with retail therefore ensuring solid operational knowledge for all team members, inclusive of new hires, with continuous coaching in support of service excellence
- Analyze and monitor individual store stock productivity, driving optimal operations inclusive of scheduling, timely deliveries, organization of teams to deliver exceptional Client Experience FOH & BOH with strong partnership across regional departments and store teams
- Identify innovative action plans with GM, Store leaders, Store teams and functional departments (as appropriate) to minimize operating costs and operational risks
- Analyze and follow controllable costs to meet budget
**Strengthen and Support Policy & Procedure Compliance**
- Foster day-to-day operational excellence mindset in the region and build community amongst teams
- Lead region and individual store inventory accuracy and integrity plans through analysis, teams, & process to reduce: Shrink in close partnership with Global Protection, Compliance on Company policy and procedure
- Drive market audit compliance with Internal and Sales Audit teams
**Lead Retail Projects**
- Ensure efficient flow of products inclusive of: store openings, pop ups, delivery schedule, pullbacks, logistics in partnership with Merchandising, Supply Chain/Logistics
- Coordinate with Store Planning / Maintenance on new openings and renovations minor workflow and repairs
- Drive new tools and coordinate store issues follow up with IT (i.e. lead new release, training, issues)
- Rethink business practices and provide feedback on current policies & procedures
**Qualifications**
- Required _
- Experience in luxury retail with successful track record in Retail Analytics, industry leading Retail KPIs and proven leadership
- Business Acumen, numerical agility
- Demonstrates an entrepreneurial spirit, adapts quickly, and develops client and people centric solutions
- Demonstrates agility and adaptability to a changing market and competitive environment
- Effectively communicates the ‘why’ and Inspires others to be agents of change
- Creates the right conditions for cooperation within the team; motivates, drives and inspires
- Empowers team and holds self & others accountable
- Embraces challenge
