Global Retail Excellence Manager

2 days ago

Singapore Castlery Full time

Castlery is looking for a **Manager, Global Retail Excellence **to help us expand our offline retail footprint around the world**. **To support our international expansion, you will have a key role in bringing our retail and omnichannel vision from Singapore to our customers overseas.** **You will be deeply involved in driving retail excellence across stores and new store openings.

**What you will be doing**

**Retail Operational Excellence**
- Collaborate with Castlery top team and retail leadership to co-create and elevate our retail customer experience and performance metrics
- Maintain our global retail procedures and operating standards, supported by clear SOPs, system manuals and toolkits relevant for each market
- Monitor our in-store customer experience and retail ops productivity, and drive continuous improvement through people, process and technology
- Manage our in-store tech solutions and co-develop tech development roadmaps to help create a modern omnichannel retail experience
- Support our global store teams - gather feedback, problem solve, share best practices with an appreciation for practical realities and local needs
- Be the global retail coordinator for key global projects, such as new seasonal launches, marketing campaigns, working closely with cross-functional teams to ensure successful delivery
- Develop compliance standards and procedures and conduct periodic audit on store operations, safety / security, inventory management, staffing, in-store IT infrastructure, etc.

**New Store Opening**
- Support planning and setup of new retail stores across the globe, including store operations, assortment planning and visual merchandising
- Facilitate hiring, onboarding and training of new store managers and teams
- Handhold new store teams until they are independent and then transition to operational excellence model

**Training and Retail Talent Development**
- Be a talent partner with store and People teams to plan and fill headcount and competency needs
- Co-create training curriculum and content with functional experts, to build product knowledge, soft skills, and system capabilities of store teams
- Identify opportunities to improve our training curriculum, instructional methods and tools

**What you'll need**
- 6+ years' experience in the consumer retail industry and managing retail stores; experience managing multiple stores and geographies a plus
- Customer-first mindset with a passion for customer experience
- Strong ability to work independently with a bias for action
- Strong leadership capabilities and communication skills
- Team player that can drive action across cross-functional teams and geographies
- Strong business sense for retail metrics and financials
- Able to produce clear and compelling communication in a variety of formats for a global audience - proficiency in writing instructional content is a plus
- Track record of planning and delivering multiple complex projects on tight deadlines with high attention to detail

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