Customer Service Officer

5 days ago


Changi, Singapore CSA Full time

Menu Appreciation
- Be well-versed in the lounge’s food and beverage offerings, with emphasis on the Singapore Hawker Fair menu.
- Understand and communicate information on allergens and dietary restrictions to guests accurately.

Mis-en-place
- Prepare and polish glassware, silverware, and crockery to ensure readiness for service.
- Set up service stations, dining tables, and event carts according to established standards.

Sequence of Service
- Greet and escort guests using appropriate service verbatims.
- Take guest orders, serve, and present dishes professionally and promptly.
- Maintain cleanliness and service flow between courses.
- Clear and reset tables efficiently.
- Assist with runner duties when required.

Lounge Operations & System Use
- Accurately enter orders into the lounge system.
- Complete daily reports, shift handovers, and assist with inventory checks.
- Uphold safety, housekeeping, and hygiene standards at all times.

**Job Types**: Full-time, Permanent

Pay: $2,000.00 - $3,000.00 per month

**Benefits**:

- Professional development

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Customer Service: 2 years (preferred)

Work Location: In person



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