Senior Patient Service Associate

1 week ago

Singapore Institute of Mental Health Full time

-Family Group: Ancillary

The Senior Patient Service Associate (Assistant Supervisor/ Supervisor) assists the block and wards nursing supervisors to perform administrative cum operational duties, including leading and managing a team of Patient Service Associates (PSAs).
- Orientates and precepts new PSAs
- Supervises new and junior PSAs
- Oversees PSAs' leaves, roster, coverage, claims and daily operations
- Conducts learning need analyses for his/her team of PSAs
- Collaborates with wards supervisors in conducting TPM to his/her team of PSAs
- Conducts and chairs PSAs meetings
- Conducts UAT testing and evaluation of PSA related system, new IT system specification gathering and training
- Writes minutes of meetings as assigned by nursing supervisors
- Assists the senior nursing supervisors in providing administrative and operational support. He/She will coordinate ward projects and collate information as and when required.
- Assists in the yearly collation of OOE (Other Operative Expenditure) and CAPEX (Capital Expenditure).
- Monitors the following operational indicators and reports to nursing supervisors accordingly:

- Consumables charging
- MRMS (Medical Records Management System)
- checking in and checking out of medical records. Scanning of patient's discharge notes into C.doc
- Bill-upon-discharge status
- Treatment category accuracy in the Daily Census Reports
- Patients' Hospital diagnoses are entered upon admissions
- Participates in quality improvement activities.
- Participates in workgroups and committees as assigned.
- Performs any other duties and expanded roles as assigned by the Nursing Supervisors.
- Plans roster for PSA

**Requirements**:

- A minimum 2 years of working experience as Senior Patient Service Associate
- Diploma level qualification preferred
- Relevant experience in healthcare institution preferred.
- Good interpersonal and communication skills.
- A good team player.

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