Patient Service Associate
1 week ago
COMPANY DESCRIPTION
**NTUC Health Co-operative Limited (NTUC Health)** is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic
DESIGNATION : Patient Service Associate (Family Medicine Clinic) (Full Time)
RESPONSIBILITIES
The Patient Service Associate will provide administrative support to clinic and ensure a smooth flow in the clinic operations.
- Perform counter duties including registration, appointment scheduling, payment collection and dispensing of medication
- Attend to walk in and call in patients' enquiries
- Manage patients' feedback and enquiries
- Perform service recovery
- Prepare patients' records and documentation pre
- and post
- consultation and procedures
- Provide post-consultation instructions where necessary
- Maintain inventory of office supplies, stationery for clinic
- Perform any duties as assigned
QUALIFICATIONS
- Minimum secondary education- Minimally 1 year of experience working in outpatient setting preferred- Customer service oriented
- Conversant in basic computer skills
- Good interpersonal and communication skills
- Cheerful and pleasant personality
- Able to commit to 5.5 day work week - Mon-Fri (full day), Sat (half day)
OTHER INFORMATION
Location: Serangoon
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