Senior Patient Service Associate

7 days ago


Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

As a Senior / Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

**Responsibilities**:
Ensure overall décor and cleanliness in the clinic, and that daily equipment are functional and relevant reading materials are up to date

Trace case notes for appointment and walk-in patients

Counter assistant

Registration

Enquiry

Cashier

Screening and Escalation

Room assistant

Coordination/Support

Chaperone

Screening and Escalation

See to patients’ needs at all times

Handle patient feedback; escalate to senior patient service associate/service team leader when needed.

Adhere to clinic/department and hospital policy and procedure (eg: SOP)

Assume any other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executive

**Requirements**:
Minimum GCE “O” Level above

Healthcare or service or related industry is preferred

Proficient in computer skills

Team player with good communication and interpersonal skills

Able to multitask and work in a fast pace environment



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