Senior Patient Service Associate
7 days ago
As a Senior / Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.
**Responsibilities**:
Ensure overall décor and cleanliness in the clinic, and that daily equipment are functional and relevant reading materials are up to date
Trace case notes for appointment and walk-in patients
Counter assistant
Registration
Enquiry
Cashier
Screening and Escalation
Room assistant
Coordination/Support
Chaperone
Screening and Escalation
See to patients’ needs at all times
Handle patient feedback; escalate to senior patient service associate/service team leader when needed.
Adhere to clinic/department and hospital policy and procedure (eg: SOP)
Assume any other responsibilities tasked by the clinic/nurse manager, service team leader and/or service executive
**Requirements**:
Minimum GCE “O” Level above
Healthcare or service or related industry is preferred
Proficient in computer skills
Team player with good communication and interpersonal skills
Able to multitask and work in a fast pace environment
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