Call Centre Associate

About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Associate. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.Key ResponsibilitiesHandle customer calls and emails in a professional and courteous manner.Respond to...

**Call Centre Associate** **Responsibilities**: - Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services. - Manage all dial in booking and WhatsApp/online scheduling. - Schedule appointments and manage patient records accurately. - Address patient’s concerns with empathy - Collaborate with medical staff...

**Job Position**: Call Centre Associate **Responsibilities**: - Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services. - Manage all dial in booking and WhatsApp/online scheduling. - Schedule appointments and manage patient records accurately. - Address patient’s concerns with empathy - Collaborate with...

Call Centre Associate (Healthcare, up to $3.2k) #HCL Responsibilities: Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks. Receive and handle inbound customer orders, queries, and complaints (via hotline). Document and record details, queries, and complaints. Resolve queries/complaints as per standard...

**About the Role**We are seeking an experienced Call Centre Support Associate to join our team at Recruit Express Pte Ltd. As a key member of our support team, you will play a crucial role in ensuring that our customers receive the highest level of service and support.Key Responsibilities:Taking inbound calls and making outbound calls to engage with...

SingHealth Polyclinics **Senior / Patient Service Associate (Call Centre)**: - Job Category: Ancillary - Posting Date: 15 Jan 2025 You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop information...

**Client**:Engineering Company **Location**:AMK Area (Near Bus Stop) **Remuneration**: $2000 - $3000 (Based on Qualification, Experience & Capability) **Work Hours**:5 days work week / No shift **Requirements**: - Minimum GCE 'O' level - Possess good communication skills and positive attitude - Daily work order processing of repair and maintenance...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

About the RoleWe are looking for a seasoned professional to take on the position of Operations Supervisor at CONNECT CENTRE PTE. LTD.This role requires an individual who can effectively manage call centre operations, lead teams, and ensure seamless customer experiences.Responsibilities:Lead Call Centre Teams: Manage and motivate call centre agents to achieve...

SingHealth Polyclinics **Patient Service Associate Executive (Call Centre)**: - Job Category: Ancillary - Posting Date: 18 Dec 2024 You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop...

Sengkang General Hospital Pte. Ltd.**Senior/Patient Service Associate, Call Centre**: - Job Category: Ancillary- Posting Date: 22 Nov 2024**Requirements**: - GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year of relevant experience or NITEC in Service Skills preferably - Experience in call centre, customer service or healthcare industry will be...

Sengkang General Hospital Pte. Ltd.**Senior/Patient Service Associate, Call Centre (Part-time)**: - Job Category: Ancillary- Posting Date: 21 Sep 2024**Job Description**: - Requirements: - GCE ‘N’ Level / GCE ‘O’ Level with at least 1 year of relevant experience or NITEC in Service Skills preferably - Experience in call centre, customer service or...

About the Role:This is an exciting opportunity to join our call centre team as a Call Centre Associate with a focus on fraud and authorization skills. You will work in a fast-paced environment where no two days are the same, and every interaction matters.Your Key Responsibilities:Take inbound calls from customers and respond to their queriesHandle card...

Roles & ResponsibilitiesJob Description:You will provide quality and personalized one-stop information service for the day surgery and MRI centres. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms.Job Responsibilities:Answer high-volume inbound calls and respond to...

**Responsibilities**: - Reports to the team lead and contact centre manager - Assist in the documentation of operational procedures - Respond promptly to and record details of customer enquiries - Handle and resolve issues raised by customers and record details of actions taken - Escalate requests and unresolved issues to management **Requirement**: - O...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Responsible for the agents' recruitment, training and development - Provide administrative support in the Call Centre - Cover Team Managers' duties and shift where necessary **Requirements**: - Singaporeans only - Minimum...

Required Skills and QualificationsMinimum Requirements:NITEC in any field or equivalent qualification.1-2 years of experience in customer service or a call centre environment.Excellent interpersonal and communication skills, enabling effective engagement with customers and colleagues.

Join us as a Trainer where you will lead training sessions and ensure quality standards for our customer service team. If you are passionate about enhancing service excellence and driving continuous improvement, we welcome your expertise. - Conduct training for new staff on product knowledge. - Align, review and improvise on internal quality standards and...

**Call Centre** **Requirement** - Excellent communication skills - Excellent service-oriented & telephone etiquette - Preferable have experience in Customer Service / Call Centre - Attending to customer enquiries and appointment bookings - Well-versed in computer (Word & Excel) - Hard-working, good team-work & pro-active - Strong interpersonal & able to...

Roles & Responsibilities1) Manage general enquiries of inbound calls and online enquiries2) Handle any other hotline administrative functions• Diploma / NITEC / GCE 'O' Level or equivalent• Minimum C5 for English O level• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industrySpecial Knowledge or...