Call Centre Associate

**Call Centre Associate** **Responsibilities**: - Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services. - Manage all dial in booking and WhatsApp/online scheduling. - Schedule appointments and manage patient records accurately. - Address patient’s concerns with empathy - Collaborate with medical staff...

**Job Position**: Call Centre Associate **Responsibilities**: - Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services. - Manage all dial in booking and WhatsApp/online scheduling. - Schedule appointments and manage patient records accurately. - Address patient’s concerns with empathy - Collaborate with...

Call Centre Associate Mondays-Fridays: 8.15am - 5.45pm$2000 - $2300Near Maxwell MRT1 year contract extendable/convertible + Yearly bonusResponsibilities:Manage general enquiries of inbound calls and online enquiries Troubleshoot problems, and offer solutions while maintaining a positive and professional demeanor. Handle any other hotline administrative...

**Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $1,500 - $3,000 Per Month**Date Posted** - 1 day agoAdditional Details **Job ID** - 118049**Job Views** - 1Roles & Responsibilities **Requirements**: - GCE 'O'/'N' Level or Certificate in Office Skills/Business Studies (COS/CBS) - Pleasant disposition with good communication...

Roles & ResponsibilitiesCall Centre AssociateMondays-Fridays: 8.15am - 5.45pm$2000 - $2300Near Maxwell MRT1 year contract extendable/convertible + Yearly bonusResponsibilities:Manage general enquiries of inbound calls and online enquiries Troubleshoot problems, and offer solutions while maintaining a positive and professional demeanor. Handle any other...

SingHealth Polyclinics **Senior / Patient Service Associate (Call Centre)**: - Job Category: Ancillary - Posting Date: 15 Jan 2025 You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop information...

**JOB RESPONSIBILITIES: - Lead a team of call centre agents to hit team KPI - Achieve personal KPI - Administrative duties and KPI reporting to management - Handle incoming calls, queries and feedback - Appointment management for customers - Allocate customers data to team members and track status - Assist call centre manager in call centre day-to-day...

SingHealth Polyclinics **Patient Service Associate Executive (Call Centre)**: - Job Category: Ancillary - Posting Date: 18 Dec 2024 You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

**Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...