Client Lifecycle Management Country Lead

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.

We are currently seeking a high calibre professional to join our team as a **Client Lifecycle Management Country Lead.**

**Principal Responsibilities**
- Reports functionally to the Regional Head of Client Lifecycle Management GPB ASP and on Entity level to the GPB SGP COO and Regional Head of Client Services Executive
- Has country responsibilities in the areas of CDD/KYC/AML and implement change initiatives relating to client lifecycle in Private Banking and Private Trust business to support business growth whilst balancing regulatory requirements
- Provide day-to-day supervision to the country CLM team across client onboarding, periodic reviews and trigger event reviews to meet Anti-Money Laundering (AML), Know Your Customers (KYC) and Tax Evasion risk requirements, including applicable Account Maintenance product and regulatory requirements
- Work with Regional lead to manage the Singapore CDD book-of-work that will be carried out in the offshore utility centre
- Lead the Gamma team in managing the smooth account closure of exit clients and/or provide ongoing servicing for these clients with constrained reasons to close accounts

**Requirements**:
**Requirements**:

- Degree holder, in Business, Economics and Accounting or Law preferred
- MAS registration as representative to conduct regulated activities under the Securities and Futures Act as supervisor of the Gamma team in relationship managing and providing client services to exit clients
- At least 10-12 years of experience in financial services industry or private banks with leadership experience in AML and client onboarding operations, processes and documentation in wealth management necessary
- Familiar with the regulatory landscape applicable to banking industry in particular Singapore
- Possess a good balance between risk management and client experience with sensitivity applied to onboarding various types of wealth / private banking clients, including complex structures
- A confident and effective communicator with clear articulation of the problem statement and solutions
- A positive and highly organized self-starter, with can-do attitude
- An analytical mind-set with ability to quickly assimilate complex information to resolve issues, via collaboration with internal and external stakeholders and communicate strategic direction to relevant teams
- A result-oriented leader with drive and proven execution capability to deliver change management and process re-engineering, leading the country CLM function to support business growth and continuously enhance client experience to be best-in-class in the industry
- Proven multi-tasking ability and deliver under tight deadlines with willingness to take on new responsibilities

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.