Client Lifecycle Management- Manager/Lead

6 days ago

Singapore Percept Solutions Pte Ltd Full time

Client Lifecycle Management - Manager/Lead
Responsibilities:
Serve as the strategic lead for the CLM journey, ensuring alignment with business goals and transformation objectives.
Champion the voice of the user across all stages of the client lifecycle.
Identify and address friction points in the CLM process through data-driven insights and stakeholder feedback.
Collaborate with technology and operations teams to implement intuitive solutions.
Monitor and improve user experience metrics across platforms and touchpoints.
Drive initiatives that enhance client and internal stakeholder satisfaction.
Streamline workflows and eliminate redundancies to improve turnaround times and reduce operational costs.
Leverage automation and digital tools to optimize processes.
Prioritize and manage the CLM Journey backlog in alignment with strategic goals.
Ensure timely delivery of enhancements and fixes through collaboration with product owners, adopting agile execution.
Promote adoption of new tools, processes, and platforms across teams.
Develop training and communication strategies to boost engagement and change readiness.
Ensure CLM processes meet regulatory standards and internal quality benchmarks.
Partner with Compliance and Risk teams to proactively manage risks and audit requirements.
Experience:
10+ years of experience in user experience or product management, with a focus on client onboarding/lifecycles, and wealth management.
Proven experience in collaborating with cross-functional teams and managing multiple initiatives simultaneously.
Experience defining and executing change management plans, including training and communication artefacts, end-user training and reinforcement techniques to support adoption.
Excellent communication and interpersonal skills, capable of building relationships with stakeholders at all levels.
Analytical mindset with a strong understanding of market trends, customer needs, and competitive landscape.
Proficiency in agile methodologies and product management tools (e.g., JIRA, Confluence).
Strategic thinker with a customer-centric approach.
Adaptable and resilient, able to thrive in a fast-paced, dynamic environment.
Passionate about technology and its potential to transform financial services.
To apply, simply click the "Apply" button or send your updated profile to
EA License No.: 18S9405; EA Reg.No. R
Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn to stay informed about new opportunities and events.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Percept Solutions by 2x
#J-18808-Ljbffr

  • Client Lifecycle Manager

    2 weeks ago

    Singapore beBeeProductOwner Full time $80,000 - $120,000

    We are seeking a seasoned professional to lead the development and delivery of client lifecycle management solutions. You'll act as the key bridge between business, technology, and vendors, ensuring seamless product delivery, innovation, and client-centric transformation. Key Responsibilities Define and manage the client lifecycle management product...

  • Client Lifecycle Manager

    1 week ago

    Singapore beBeeCompliance Full time $90,000 - $120,000

    Client Lifecycle ManagerThe Client Lifecycle Manager is responsible for overseeing the end-to-end client experience, ensuring seamless service delivery and efficient management of day-to-day client interactions. This involves collaborating with internal teams to execute service requests promptly and delivering a comprehensive customer experience.The Client...

  • Client Lifecycle Management Professional

    6 days ago

    Singapore beBeeClientLifecycleManager Full time $90,000 - $120,000

    Client Lifecycle Manager RoleWe are seeking a highly skilled Client Lifecycle Manager to join our team. This is a challenging role that requires a strategic thinker with excellent communication and interpersonal skills.Key Responsibilities:Serve as the strategic lead for the client lifecycle journey, ensuring alignment with business goals and transformation...

  • Client Lifecycle Management

    1 week ago

    Singapore PAN-ASIA RESOURCES PTE LTD Full time $80,000 - $120,000 per year

    Resposibilities Enable client activities through timely action on client requests with high precision Leverage leading technology tools to automate and improve efficiency Collaborate well with partners from various functions and come up with innovative solutions for our clients Maintain client privacy by demonstrating sensitivity and keen...

  • Client Lifecycle Management Expertise

    2 weeks ago

    Singapore beBeeTransformation Full time $90,000 - $120,000

    Journey Transformation Specialist We are looking for an experienced professional to drive client lifecycle management transformation and shape innovative, client-first solutions. This key leadership role partners with senior stakeholders to deliver operational efficiency, regulatory compliance, and strategic growth. About the Role This is a pivotal position...

  • Client Lifecycle Management Specialist

    1 week ago

    Singapore Hays Full time

    **Your new company** The company is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The firm's employees serve clients worldwide, including corporations, governments, and individuals from more than 1,200 offices in 43 countries. **Your new...

  • Client Lifecycle Manager

    2 weeks ago

    Singapore beBeeBusiness Full time $60,000 - $120,000

    Job TitleOverview: This role is responsible for managing the Know Your Customer (KYC) process within the APAC region.Key Responsibilities:Manage the KYC process for new clients and periodic client reviewsAct as a key liaison between prospective clients, sales, and internal stakeholdersEnsure accurate collection and maintenance of KYC documentation and data...

  • Journey Strategist

    2 days ago

    Singapore UBS Full time

    Journey Strategist – Client Lifecycle Manager Join to apply for the Journey Strategist – Client Lifecycle Manager role at UBS Journey Strategist – Client Lifecycle Manager Join to apply for the Journey Strategist – Client Lifecycle Manager role at UBS Get AI-powered advice on this job and more exclusive features. Lead the end-to-end design and...

  • Business Manager

    2 weeks ago

    Singapore Bank of Singapore Full time

    At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and...

  • IT Lifecycle Manager

    1 week ago

    Singapore beBeeLifecycle Full time $80,000 - $120,000

    IT Lifecycle Management SpecialistWe are seeking a highly skilled IT Lifecycle Management Specialist to oversee the end-to-end delivery and management of IT assets, systems, and services.Develop and maintain a comprehensive lifecycle management plan for IT assets and systems, including procurement, deployment, maintenance, refresh, and decommissioning.Lead...