Customer Service Lead

1 day ago

Singapore ZUJU GAMEPLAY PTE. LTD. Full time

**ABOUT US**

zujuGP is a football community platform that focuses on bridging the worlds between fans, businesses, and ecosystems to allow for the immediacy of creation and sharing of content, experiences, and memories. We believe that consuming football ought to be a social, immersive, and inclusive experience. We believe in leveraging on technology to connect billions of fans within an online experience where the immediacy of use and interactivity of content will directly contribute to the enjoyment, connection. and love for football.

Our vision for zujuDigital, the digital arm of zujuGP, is to be the leader in football fandom. To achieve this vision, our mission will be to provide a home for football fans to consume and create content, connect and engage with the community, and feel empowered to express their passion and emotion for football.

**WHO WE ARE LOOKING FOR**

We are looking for a Customer Service Lead who is able to both be able to lead a team of Customer Service Staff and to provide high-quality customer service to customers, ensure smooth flow/response to inquiries, resolving customers' issues within reasonable time.

**RESPONSIBILITIES**
- Plan & Manage Customer Support Team's shift roster (Both Part-time & Full-time)
- Manage a Team of Customer Support staff
- Provide first level support and customer service
- Provide quality service to clarify and understand customers' needs
- Identify and escalate issues promptly to relevant departments
- Manage and resolve customers' complaints
- Tracking and management of distributed prizes
- Moderate Chat-rooms to keep it friendly and cohesive

**REQUIREMENTS**
- Manpower planning experience is a must
- At least 2 years experience leading a Customer Service team
- Good knowledge of soccer
- Strong command of English is required
- Ability to work under pressure
- Able to multitask with strong problem-solving skills
- Possess strong communication skills
- Able to commit to shift work

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