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Customer Service Lead

3 weeks ago

Singapore CWT INTEGRATED PTE. LTD. Full time

In charge and lead customer service department in daily operation (inbound & Export) - 4 Customer Service officer, 1 inventory controller
- In charge of bin in process
- In charge of export process
- In charge of closing of work orders and invoicing to customer
- Review and maintain SOP/Work Instruction for customer service process
- Track and trace inventory movement and investigate discrepancy if any
- Data processing and reporting related to operation decision
- Monitor Export process and make arrangement for warehouse export overtime for shipment when needed
- Answer any customer query
- Coordinate with inter department for KPI
- Coordinate with Transport department for containers trucking for export activites.