Customer Service Lead

1 week ago

Singapore R-LOGIC INTERNATIONAL PTE LTD Full time

Overseeing customer service & admin staff activities at service center

and provide guidance and lead the service team to achieve required

service performance.
- Ensuring operations are carried out productively to ensure

sustainability of operation.
- Monitoring daily activities of customer service and admin operation to

ensure high customer satisfaction.
- Assisting customer service/admin staff with duties where required.
- Training of staff in areas of customer service/admin and company

policies.
- Investigating and resolving customer service complaints.
- Managing and following-up on feedbacks & escalations within internal

department/organization to resolve customer complaints.
- Managing customers’ expectations with the ability to demonstrate

positive ownership of customers’ requests, taking customer’s concern

into great consideration.
- Assisting with development and implementation of new processes or

policies and explaining these to staff and customers as and when

required.
- Plan for new business activities (eg new services or extended service

that is to be implemented) - These include planning, setting up

meetings, communicating/reporting to management, to overseeing

the end to end execution of the project plan.
- Maintaining reports & documentation pertaining to all customer

service and admin related tasks.
- Compiling and preparing monthly claims for submission timely.
- Performing additional duties where required.

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