
Customer Service
1 day ago
Job Description / 职责描述:
Serve as the first point of contact for walk-in customers requiring watch servicing and repair作为客户进店的第一接待人,提供钟表维修与服务咨询 Explain service procedures, timelines, and basic technical information to customers
向客户讲解维修流程、预计时间及基础技术说明 Recommend and promote additional services such as polishing, overhaul, and battery replacement
推介额外服务,如抛光、全面保养、电池更换等 Record customer details, prepare service forms, and issue quotation or receipt
填写服务单据,登记客户资料,出具报价或收据 Coordinate with watchmakers/technicians and update customers on service status
与维修技师协调工作,向客户通报维修进度 Handle
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Sales & Service Associate
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Customer Service Data Entry
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