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Customer Service Team Lead
2 weeks ago
We are seeking a highly motivated and customer-focused individual to lead our customer service team. As a Customer Care Manager/Lead, you will be responsible for providing exceptional customer service and leading a team to achieve excellent results.
Key Responsibilities:- Attend to customer enquiries and resolve issues in a timely and professional manner.
- Lead a team of customer service representatives to ensure high standards of customer satisfaction are met.
- Develop and implement effective customer service strategies to improve customer experience.
- Manage front desk duties, including booking appointments and handling customer queries.
- Facilitate face-to-face interaction with clients/customers to build strong relationships and promote our services.
- Proven customer service experience, preferably in a leadership role.
- Strong communication and interpersonal skills to effectively interact with customers and team members.
- Able to work independently and as part of a team to achieve common goals.
- Excellent problem-solving skills to resolve complex customer issues.
- Ability to learn and adapt quickly to new systems and processes.
- Critical Thinking
Problem-Solving
Leadership
Interpersonal Communication
Communication
This is an excellent opportunity for a motivated and customer-service driven individual to join our team and make a significant impact on customer satisfaction.
