Customer Services Team Lead

2 weeks ago

Singapore JOBALLY PTE. LTD. Full time

**Customer Service Team Lead**

**Responsibilities**

**Customer Service & Operations Management**
- Lead and manage end-to-end order processing to ensure timely and accurate delivery.
- Handle customer enquiries, complaints, and escalations with professionalism.
- Monitor delivery progress, backorders, and customer updates.
- Review and approve claims, credit memos, and discrepancies in SAP.
- Coordinate with warehouse and logistics teams on outbound volumes and forecasting.

**Customer Relationship & Communication**
- Build strong relationships through regular engagement with customers and internal teams.
- Follow up on overdue payments and maintain positive client rapport.
- Travel occasionally to meet customers or suppliers as needed.

**Compliance & Reporting**
- Ensure compliance with Export Control regulations and conduct necessary screenings.
- Prepare and review sales forecasts, performance reports, and KPIs for management.
- Monitor sales trends and recommend pricing strategies for spare parts.

**Team Leadership & Administration**
- Set team goals and KPIs aligned with company objectives.
- Manage leave approvals and ensure adequate team coverage.
- Conduct regular goal-setting and performance appraisals.
- Take on additional duties as assigned by management.

**Requirements**:

- Diploma or higher qualification.
- Minimum 3 years’ experience in customer service and order/delivery management.
- Proven leadership experience in a customer service environment.
- Strong communication and multitasking skills.
- SAP and Microsoft Excel proficiency (e.g., VLOOKUP, PivotTables).Willingness to travel occasionally.

EA Licence No 18C9228 Registration No. R1108261 (Tan Li Tze)

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